Johnathan Becker Email & Phone Number

Santa Rosa, California, US

* Led a project to rewrite our Android Gateway product to be cross-platform and use modern web APIs that led to a significant decrease in customer reported defects.* Worked as part of a team that used agile methodologies to prioritize feature requests and bug fixes to ensure the highest priority items were worked on first.* Worked with internal and.

Reston, VA, US

- Worked on an agile-focused development team delivering features and bug fixes in three week sprints.- Developed and maintained multiple legacy tools by providing technical knowledge and implementing bug fixes and new features.- Provideed support for an initiative to remove Java dependencies from all tools supported by the team.- Developed and maintained.

Boston, MA, US

• Focused on setting the industry standard in customer experience and being part of a fast-paced team environment. Played a critical role in enhancing customer relationships and providing solutions for their short and.
• Engaged with customers by providing outstanding service when they call in to Fidelity while responding to their inquiries and requests for information and assistance with their brokerage accounts. This included the.
• Educated and empowered Fidelity’s customers through insightful conversations and leveraging online resources.
• Provided expertise on inquiries pertaining to retirement, taxation, and the markets.
• Partnered across the organization to deliver world-class service and ensure continuous process improvements.
• Utilized available resources, including Fidelity.com and a Microsoft Windows-based workstation to provide account balance and transaction information, discuss Fidelity's wide range of products and services, and provide.

London, England, GB

• Provided operational and logistic support to Operations Manager by coordinating with customers and company warehouse to ensure on time and efficient shipments of products to customers.
• Utilised different transportation systems to ensure shipments were compliant with each customer’s unique requirements and situation.
• Analyzed monthly open order totals to ensure company monthly goals were attained.
• Participated in daily budget meetings to discuss strategy
• Coordinated with different transportation companies to ensure on-time deliveries of customer orders

New York, NY, US

• Provided support to customers by escalating and investigating any customer complaints about their cash back rewards.
• Work with tech team to solve any issues with Affinity Solutions proprietary software
• Handle all phone calls from small business owners regarding their Affinity Solutions service
• Utilised Microsoft Excel to create and edit pivot tables to better understand client feedback

Founded and managed an language teaching school in China while studying abroad; included responsibility for business development, client engagement, marketing, innovative curriculum development, and assessment.

Provided operational management and administrative support to Store Manager and Assistant Manager in ensuring business success; included responsibility for supervising 3-4 employees at times, training, process optimization, conflict resolution, and marketing.

Master Of Science - Ms, Computer Science

Bachelor Of Science - Bs, Computer Science

Bachelor Of Arts (B.A.), Mathematics And Economics