Sumit Sharma Email & Phone Number

Toronto, On, Ca

Ontario, Canada

- Delivered quality customer service by actively listening to and resolving inquiries. Acted as a point of escalation.- Worked closely with supply chain, store teams, and vendors to coordinate order management inquiries, supporting the timely delivery of products.- Elected as a Health and Safety Committee member, analyzing and improving safety metrics and contributing to monthly meetings.- Assisted in training new associates, ensuring smooth onboarding and consistent customer service standards.

Ontario, Canada

- Streamlined recruitment processes by managing volunteer hiring, and recruitment, facilitated orientation, onboarding, and scheduling for 15+ roles, meeting deadlines for staffing needs. - Implemented targeted job postings and social media promotions, resulting in an increase in volunteer applications within one quarter. - Facilitated organizational communication by drafting and distributing monthly newsletters, improving internal engagement and awareness.

Orlando, Florida

- Resolved ticket issues, enhancing guest satisfaction and boosting repeat visits.- Collaborated with team to streamline guest flow, ensuring smooth entry and minimizing wait timesAnalyzed guest feedback to identify service improvement areas, leading to enhanced satisfaction and loyalty through targeted initiatives.

Mohali, Punjab, India

- Guided students through the international program application process, offering personalized consultations and support.- Marketed international programs to increase student interest and participation.- Conducted information sessions to provide clear, actionable guidance on program requirements and benefits.- Collaborated with university departments to ensure accurate and up-to-date information for applicants.

Orlando, Florida Area

- Delivered exceptional guest service by assisting visitors with product selection, providing recommendations, and answering inquiries.- Managed inventory and displays, ensuring merchandise areas were well-stocked, visually appealing, and aligned with Disney’s brand standards.- Processed transactions efficiently and accurately, handling cash, credit, and digital payments while maintaining a high level of guest satisfaction.- Supported special events and promotions within the theme park, contributing to a memorable experience for guests and enhancing overall sales.

New Delhi, Delhi, India

- Developed and managed monthly staff rosters, ensuring optimal coverage and operational efficiency.- Organized and facilitated employee engagement programs, fostering a positive and collaborative work environment.- Uploaded and tracked employee training sessions, maintaining up-to-date records for compliance and development purposes.- Conducted regular safety checks and maintained compliance documentation to ensure a secure workplace.

Postgraduate Certificate, Human Resources Management

Postgraduate Certificate, Non-Profit/Public/Organizational Management

Bachelor Of Science, Hospitality Administration/Management