Hitakshee Patel Email & Phone Number

Ontario, Canada

• Answer inquiries, perform triage, and transfer concerns to appropriate channels. • Respond accurately and professionally to questions and concerns through multiple channels in a timely manner. • Keep detailed record of client data, including useful comments, as well as positive or negative feedback. • Analyze customer feedback and advise management on areas of improvement.• Recommend improvements to processes for improved company efficiency.• Respondes to queries regarding invoices, including preparation of analysis and preparation of amended invoices when required • Responded accurately and professionally to questions and concerns through multiple channels in a timely manner. • Maintain A/R notes against the bill record to describe any follow up with the clients • Prepare, finalize, and credit notes. • Initiate reminders to clients and diligently follow up to ensure timely resolution.• Supervised and performed administrative, clerical, and typing duties. • Maintained records of customer interactions, transactions, comments, accounts payable/receivable, and complaints.• Provided administrative support with payroll, calendar, meetings, and training events. • Developed and maintained a current and accurate filing system of client records.• Prepared packages for ongoing meetings and orientations.• Organized client data and daily updated accounts of all client records.

• Trained new team members on how to access employee benefits, worked with department leads to create tutorials and other training programs.• Troubleshot, analyzed, and reported product errors, failures or malfunctions to management • Maintained solid customer relationships by handling questions and concerns with speed and professionalism.• Resolved customer complaints, managed database records, drafted status reports on customer service issues. • Responded to concerns and explained possible solutions to ensure satisfaction.• Engaged in active listening with customers, clarified information, and diffused conflicts.• Recommend improvements to processes for improved company efficiency.• Generate monthly aging A/R reports and review with accounting for proper follow up with clients for payments• Maintained client data and kept updated accounts of all client records.•Assisted in recruiting and training new employees for customer service team. •Trained and onboarded new employees and conducted orientation.

Brampton, Ontario, Canada

• Entered and retrieved data using Excel spreadsheet and kept accurate records of all transactions; created detailed reports and presentations for management.• Provided specialized administrative support and ensured efficient day to day operations.• Performed various adminstrative tasks such as data entry and filing. • Prepared and maintained employee handbook and policies and procedures manual.• Provide records and document management support, including document scanning, classifying, records creation, and cataloging building permit documents, drawings, and property records.• Perform digitization services of critical records for archival purposes.• Maintained employee records per record retention policy and helped create their T4 slips.• Performed periodic audits of personnel files for regulatory compliance and recordkeeping integrity.• Reviewed, processed, filed, and distributed personnel and payroll documents. • Provided excellent customer service to internal and external clients • Coordinated repair and maintenance of office equipment.

• Facilitated one on one and group academic skill development sessions for students • Developed and executed lesson plans and teaching materials to facilitate learning. • Provided students with support, guidance, and feedback to ensure high performance. • Maintained accurate record keeping for daily attendance and student progress. • Improved the conceptual understanding of students from grades JK-12 in Math and Reading • Graded students' class work and homework while Observing students and administering worksheets according to the Kumon Method.• Worked in a friendly, team environment to help make class a success.•Set-up students logs, scores, progress charts and homework results. •Initiated, reviewed, and submitted student reports. • Other duties assigned.

• Prepared samples for testing using various types of laboratory equipment.• Labelled specimens accurately and distribute them to the appropriate department.• Performed quality control as directed by the Laboratory Manager.• Cleaned and maintained work area and all lab equipment and supplies.• Performed laboratory testing, including pH and bacterial culturing.• Received and processed samples to identify suitability.

• Provided direct administrative support to senior leaders, including email correspondence, and generation and distribution of memos, letters, spreadsheets, forms, and faxes. • Maintained filing system, contact database, employee list, and inventories.• Coordinated internal and external resources to expedite workflow.

• Consistently communicated back and forth with peers to ensure adherence to procedure and safe operations. • Interacted with the public to create a friendly environment while providing them instructions on safety. • Carefully operated five different rides with high attention to details towards public safety. • Immediately halted operations and intervened appropriately when needed in the interest of rider safety.

Certificate, Human Resources Management/Personnel Administration, General, 3.6/4.0

Honours Bachelor Of Science - Life Sciences, (Double Major In Cell System Biology & Human Biology - Health And Disease)

Activities and Societies: Alumni of University of Toronto St. George Campus - St. Michael's College

Ossd - High School/Secondary Diplomas And Certificates

Activities and Societies: Student Administrative Club, Environmental Club, Multicultural Club, Braeburn Lunch-and-Learning Program.