Hitakshee Patel Email & Phone Number

Ontario, Canada

• Answer inquiries, perform triage, and transfer concerns to appropriate channels.
• Respond accurately and professionally to questions and concerns through multiple channels in a timely manner.
• Keep detailed record of client data, including useful comments, as well as positive or negative feedback.
• Analyze customer feedback and advise management on areas of improvement.
• Recommend improvements to processes for improved company efficiency.
• Respondes to queries regarding invoices, including preparation of analysis and preparation of amended invoices when required

• Trained new team members on how to access employee benefits, worked with department leads to create tutorials and other training programs.
• Troubleshot, analyzed, and reported product errors, failures or malfunctions to management
• Maintained solid customer relationships by handling questions and concerns with speed and professionalism.
• Resolved customer complaints, managed database records, drafted status reports on customer service issues.
• Responded to concerns and explained possible solutions to ensure satisfaction.
• Engaged in active listening with customers, clarified information, and diffused conflicts.

Brampton, Ontario, Canada

• Entered and retrieved data using Excel spreadsheet and kept accurate records of all transactions; created detailed reports and presentations for management.
• Provided specialized administrative support and ensured efficient day to day operations.
• Performed various adminstrative tasks such as data entry and filing.
• Prepared and maintained employee handbook and policies and procedures manual.
• Provide records and document management support, including document scanning, classifying, records creation, and cataloging building permit documents, drawings, and property records.
• Perform digitization services of critical records for archival purposes.

• Facilitated one on one and group academic skill development sessions for students
• Developed and executed lesson plans and teaching materials to facilitate learning.
• Provided students with support, guidance, and feedback to ensure high performance.
• Maintained accurate record keeping for daily attendance and student progress.
• Improved the conceptual understanding of students from grades JK-12 in Math and Reading
• Graded students' class work and homework while Observing students and administering worksheets according to the Kumon Method.

• Prepared samples for testing using various types of laboratory equipment.
• Labelled specimens accurately and distribute them to the appropriate department.
• Performed quality control as directed by the Laboratory Manager.
• Cleaned and maintained work area and all lab equipment and supplies.
• Performed laboratory testing, including pH and bacterial culturing.
• Received and processed samples to identify suitability.

• Provided direct administrative support to senior leaders, including email correspondence, and generation and distribution of memos, letters, spreadsheets, forms, and faxes.
• Maintained filing system, contact database, employee list, and inventories.
• Coordinated internal and external resources to expedite workflow.

• Consistently communicated back and forth with peers to ensure adherence to procedure and safe operations.
• Interacted with the public to create a friendly environment while providing them instructions on safety.
• Carefully operated five different rides with high attention to details towards public safety.
• Immediately halted operations and intervened appropriately when needed in the interest of rider safety.

Certificate, Human Resources Management/Personnel Administration, General, 3.6/4.0

Honours Bachelor Of Science - Life Sciences, (Double Major In Cell System Biology & Human Biology - Health And Disease)

Activities and Societies: Alumni of University of Toronto St. George Campus - St. Michael's College

Ossd - High School/Secondary Diplomas And Certificates

Activities and Societies: Student Administrative Club, Environmental Club, Multicultural Club, Braeburn Lunch-and-Learning Program.