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@informa.com
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Hitan Nana is listed as Head of Service Operations at Informa at Informa, a company with 3892 employees, based in United Kingdom, United Kingdom, United Kingdom. AeroLeads shows a work email signal at informa.com and a matched LinkedIn profile for Hitan Nana.
Hitan Nana previously worked as Head of Service Operations at Informa and Service Operations Manager (Service Management) at Informa. Hitan Nana holds Diploma Of Education, Law from South Thames College.
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AeroLeads found 1 current-domain work email signal for Hitan Nana. Compare company email patterns before reaching out.
As a seasoned professional in service management and operations, I thrive on enhancing digital experiences and implementing automation to drive efficiency and excellence. My expertise encompasses the development and optimization of service management frameworks, ensuring seamless service delivery and robust operational performance. I am adept at leveraging digital tools and platforms to elevate colleague and customer experiences, streamline workflows, and foster innovation. My commitment to continuous improvement and strategic thinking has consistently resulted in improved service quality and operational efficiency. I am passionate about integrating cutting-edge technologies to transform service operations and deliver exceptional value to stakeholders.
Listed skills include Itil, Management, Service Management, Service Delivery, and 5 others.
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A career timeline built from the work history available for this profile.
Lead and manage IT service operations, ensuring alignment with organizational objectives.Developed and implemented IT service management strategies to enhance service delivery and operational efficiency.Oversee incident, problem, and change management processes to minimize service disruptions.Collaborate with cross-functional teams to drive continuous.
Managed IT service delivery, ensuring high levels of customer satisfaction.Implemented ITIL best practices to streamline service management processes.Led a team of IT professionals in delivering exceptional service support and maintenance.Conducted regular service reviews and audits to ensure compliance with SLAs.Developed and maintained strong.
Led and managed a team of first- & second-line IT analysts, providing excellent service support and delivery to the business. Managing day to day operational activities of the service desk including reporting, compliance, and continuous improvement initiatives.
London, United Kingdom
Developed and managed an integrated service desk, core IT processes, tools and facilitated improvement initiatives for the support and delivery of IT services. Recruited and managed IT teams to provide a first-class support service to 3500 staff across multiple sites.
Responsible for excellent customer service and technical support. Senior member of the IT support team with supervisory capacity to mentor the team and provide technical support. Supporting hardware, software and major incident managements.
Managed the IT service desk, desktop, and AV teams for a premier legal company. Responsible for the provision of metrics, KPIs and compliance. Developed and re-engineered IT processes.
Other employees you can reach at informa.com. View company contacts for 3892 employees →
Sarah Rose
Colleague at Informa
London, England, United Kingdom, United Kingdom
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MS
Meenakshi Saraon
Colleague at Informa
Mumbai, Maharashtra, India, India
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IŠ
Irena Š.
Colleague at Informa
Fort Worth, Texas, United States, United States
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JF
Jennifer Fitzgerald
Colleague at Informa
Ballwin, Missouri, United States, United States
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GA
Ginette Andre
Colleague at Informa
Greater Boston, United States
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LW
Lauren Webb
Colleague at Informa
London, England, United Kingdom, United Kingdom
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FT
Francesco Tornaboni
Colleague at Informa
Massa, Tuscany, Italy, Italy
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IL
Indra Lesmana
Colleague at Informa
Indonesia, Indonesia
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AE
Abdallah Elnashar
Colleague at Informa
Cairo, Egypt, Egypt
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DL
Debbie Lee
Colleague at Informa
Greater Colchester Area, United Kingdom
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Quick answers generated from the profile data available on this page.
Hitan Nana works for Informa.
Hitan Nana is listed as Head of Service Operations at Informa at Informa.
AeroLeads has found 1 work email signal at @informa.com for Hitan Nana at Informa.
Hitan Nana is based in United Kingdom, United Kingdom, United Kingdom while working with Informa.
Hitan Nana has worked for Informa, Hogan Lovells, United Response, King & Wood Mallesons, and Clifford Chance Llp.
Hitan Nana's colleagues at Informa include Sarah Rose, Meenakshi Saraon, Irena Š., Jennifer Fitzgerald, and Ginette Andre.
You can use AeroLeads to view verified contact signals for Hitan Nana at Informa, including work email, phone, and LinkedIn data when available.
Hitan Nana holds Diploma Of Education, Law from South Thames College.
Hitan Nana is listed with skills including Itil, Management, Service Management, Service Delivery, Change Management, It Strategy, Incident Management, and Leadership.
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