Hitan Nana Email & Phone Number

Lead and manage IT service operations, ensuring alignment with organizational objectives.Developed and implemented IT service management strategies to enhance service delivery and operational efficiency.Oversee incident, problem, and change management processes to minimize service disruptions.Collaborate with cross-functional teams to drive continuous improvement initiatives.Monitor and analyze service performance data to identify areas for improvement.Foster a culture of innovation and excellence within the IT service operations team.

Managed IT service delivery, ensuring high levels of customer satisfaction.Implemented ITIL best practices to streamline service management processes.Led a team of IT professionals in delivering exceptional service support and maintenance.Conducted regular service reviews and audits to ensure compliance with SLAs.Developed and maintained strong relationships with key stakeholders.Responsible for governance, implementation, and adoption of IT service management operational processes. Managing the outsourced service and support practices. Continual improvement and maturity assessment for service management activities. Providing service delivery and service transition of new and changed services.

Led and managed a team of first- & second-line IT analysts, providing excellent service support and delivery to the business. Managing day to day operational activities of the service desk including reporting, compliance, and continuous improvement initiatives.

London, United Kingdom

Developed and managed an integrated service desk, core IT processes, tools and facilitated improvement initiatives for the support and delivery of IT services. Recruited and managed IT teams to provide a first-class support service to 3500 staff across multiple sites.

Responsible for excellent customer service and technical support. Senior member of the IT support team with supervisory capacity to mentor the team and provide technical support. Supporting hardware, software and major incident managements.

Managed the IT service desk, desktop, and AV teams for a premier legal company. Responsible for the provision of metrics, KPIs and compliance. Developed and re-engineered IT processes.