Hitanshi Patel Email and Phone Number
I am a dedicated IT Service Technician and Technical Support Analyst with over 2 years of experience in delivering high-quality technical support and administrative assistance across diverse sectors, including healthcare and education. My background includes a strong mix of hands-on IT support, event coordination, and exceptional customer service, ensuring smooth operational efficiency for end-users and stakeholders.I specialize in troubleshooting hardware/software issues, managing network accounts, and configuring IT systems, with expertise in Windows, Linux, Android, iOS, Mac OS, and more. My ability to diagnose root causes and implement lasting solutions has consistently improved system stability and customer satisfaction. I am skilled at working independently, juggling multiple tasks, and thriving in dynamic environments.With a proven ability to manage and support IT infrastructure, I have gained valuable experience in project management, including Agile, Waterfall, and Scrum methodologies. I am committed to ongoing professional development, having recently completed the Junior IT Analyst Program at NPower Canada.
Printer Ready Corporation
View- Website:
- printerready.com
- Employees:
- 5
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Service TechnicianPrinter Ready Corporation Sep 2024 - PresentBrampton, Ontario, Canada● Configured office electronics, including laptops, desktops, tablets, printers, and scanners● Installed operating systems (OS) and BIOS based on device requirements● Fulfilled orders promptly, consistently meeting deadlines and company goals● Maintained company standards while training other employees● Managed packaging and shipment arrangements for all configured devices
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It Service TechnicianTrillium Health Partners Aug 2023 - Feb 2024Mississauga, Ontario, Canada- Provided administrative support for IT systems, including managing network accounts and resolving technical issues- Coordinated with various departments to ensure smooth operation of IT services and support event- related technical needs- Assisted with onboarding new staff by providing training on IT systems and applications- Supported internal and external stakeholders with technical issues, contributing to high customer satisfaction- Provided first level support for all software and hardware problems via phone, email, and walk-in- Answered customer calls concerning network, printing, and computer related issues- Demonstrating self-starter, fast learner, and can-do attitude, thriving in an ambiguous setting.- Strong knowledge of SharePoint 2019 and/or SharePoint Online, with a strong analytical and problem- solving mindset- Exhibiting strong verbal and written communication skills with meticulous attention to detail -
Team MemberTim Hortons Mar 2023 - Aug 2023Scarborough, OnTake orders from the lobby and the drive-thru window. Entering sales into cash register and collecting payment. Completing assigned tasks effectively and within stipulated deadlines. Serving customers from the till or behind the hot counter, managing the ovens, making fresh sandwiches, stocking the shelves, and ensuring that the shop looks clean, tidy, and presentable for our customers. Performed all position responsibilities accurately and in a timely manner. -
Technical Support AnalystSoftrefine Technology Jan 2022 - Jan 2023Ahmedabad, Gujarat, India-Provided tier 2 technical support for various IT issues, ensuring timely and effective problem resolution-Diagnosed and troubleshoot hardware and software issues and escalated them to appropriate teams, increasing overall team efficiency and overall incident resolution-Collaborated with cross-functional teams to implement and test new software releases and updates, streamlining the testing process and enhancing overall software stability-Conducted user training sessions on IT systems and applications, resulting in enhanced user proficiency, reducing support issues, empowering users to solve problems and enhancing overall system utilization-Maintained detailed documentation of support interactions, solutions, and troubleshooting procedures, resulting in an improvement in issue-resolution time and reduction of recurring support incidents
Hitanshi Patel Education Details
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Npower CanadaJr.It Analyst Program -
Information Technology
Frequently Asked Questions about Hitanshi Patel
What company does Hitanshi Patel work for?
Hitanshi Patel works for Printer Ready Corporation
What is Hitanshi Patel's role at the current company?
Hitanshi Patel's current role is Junior IT Analyst | Technical Support.
What schools did Hitanshi Patel attend?
Hitanshi Patel attended Npower Canada, Shri B. J. Patel Umiya Bba College.
Who are Hitanshi Patel's colleagues?
Hitanshi Patel's colleagues are Tope Sunday, Abdul Basit, Nicole Barr, Robert Jr. De Jesus.
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Hitanshi Patel
Inclined Towards Apothecary | Student At Fanshawe (London) Ontario | Passion For Results | Enthusiastic Learner| Student At Sheridan College ( Project Management)Mississauga, On
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