Hitanshi Patel Email & Phone Number

Mississauga, On, Ca

Brampton, Ontario, Canada

● Configured office electronics, including laptops, desktops, tablets, printers, and scanners● Installed operating systems (OS) and BIOS based on device requirements● Fulfilled orders promptly, consistently meeting deadlines and company goals● Maintained company standards while training other employees● Managed packaging and shipment arrangements for all configured devices

Mississauga, Ontario, Canada

- Provided administrative support for IT systems, including managing network accounts and resolving technical issues- Coordinated with various departments to ensure smooth operation of IT services and support event- related technical needs- Assisted with onboarding new staff by providing training on IT systems and applications- Supported internal and external stakeholders with technical issues, contributing to high customer satisfaction- Provided first level support for all software and hardware problems via phone, email, and walk-in- Answered customer calls concerning network, printing, and computer related issues- Demonstrating self-starter, fast learner, and can-do attitude, thriving in an ambiguous setting.- Strong knowledge of SharePoint 2019 and/or SharePoint Online, with a strong analytical and problem- solving mindset- Exhibiting strong verbal and written communication skills with meticulous attention to detail

Scarborough, On

Take orders from the lobby and the drive-thru window. Entering sales into cash register and collecting payment. Completing assigned tasks effectively and within stipulated deadlines. Serving customers from the till or behind the hot counter, managing the ovens, making fresh sandwiches, stocking the shelves, and ensuring that the shop looks clean, tidy, and presentable for our customers. Performed all position responsibilities accurately and in a timely manner.

Ahmedabad, Gujarat, India

-Provided tier 2 technical support for various IT issues, ensuring timely and effective problem resolution-Diagnosed and troubleshoot hardware and software issues and escalated them to appropriate teams, increasing overall team efficiency and overall incident resolution-Collaborated with cross-functional teams to implement and test new software releases and updates, streamlining the testing process and enhancing overall software stability-Conducted user training sessions on IT systems and applications, resulting in enhanced user proficiency, reducing support issues, empowering users to solve problems and enhancing overall system utilization-Maintained detailed documentation of support interactions, solutions, and troubleshooting procedures, resulting in an improvement in issue-resolution time and reduction of recurring support incidents

Jr.It Analyst Program

- 14-week intensive online class training on the fundamentals of computer technology and project management essentials. - Configure device.

Bachelor Of Computer Application(Bca), Information Technology