Hitanshu H. Joshi Email & Phone Number

Nashville, Tn, Us

San Diego, California, Us

- Substantially improved quality of product and increased monthly sales traffic to more than 25%.- Managed multiple testing resources from both internal and external departments.- Championed quality to leadership team in turn driving business decisions to set accurate sail direction for product.- Established and executed QA processes from ground up and created dynamic communication pathways between Development, Success, Sales and Business.- Collaborated with development team to develop comprehensive testing strategy and created detailed, comprehensive and well- structured test plans and both manual and codeless automated test cases.- Stretched beyond scope of work by assisting with product responsibilities in managing releases, maintaining documentation and communication with success and marketing leads

Brentwood, Tennessee, Us

- Accelerated growth of the company by threefold by single-handedly fueling quality in the product and adhering to Agile Scrum QA practices while maintaining beautifully designed, intuitive, and well integrated CRM app.- Grew exposure of Kindful tools to over 10,000 customers by leading test effort for Kindful-Bloomerang integration. - Managed and delegated responsibilities to team mates and interns throughout the tenure.- Ramped up knowledge wealth of over fifteen integrations and CRM application with minimal supervision. - Rigorously tested Bloomerang Payment processor in turn helping company process more than a billion dollar in donations. Executed performance, acceptance, functional, ad hoc, regression, UAT, automation and smoke testing using SQL DB, Payment Processors, and API tools (Postman and Custom API-Webhook integrations) along with JIRA, Zephyr. - Accomplished many co-joined application implementations by collaborating with analysts and engineers in house and from third party vendors (ie. Ruby on Rails Upgrade, Continuous enhancement and introduction of Nonprofit functionalities). - Maintained ever breathing shared repository of knowledge and test cases for released product features and capabilities along with existing features and processes while displaying proactive, self-starter, comfortable mode of work.

Brentwood, Tn, Us

- Successfully led effort of testing Payment Switch replacement project affecting roughly 1500 TSC, HTP and Del retail stores’ retail technology systems in turn securing customer payment data. - Certified, Tested and successfully implemented Euro-MasterCard-Visa (EMV) functionality in roughly 1500 TSC, HTP & Delretail stores in turn protecting the firm from national liability shift for card theft. - Collaborated and delegated within team of Four resources; Partnered and exchanged with consultant; Planned and executedtesting in parallel to administrative activities. - Single handedly tested multiple projects at rapid & effective pace. Ex. IVR Phone system testing, Customer Loyalty website, Organizational Hierarchy migration, Automation Testing tool verification. - Pioneered testing of 3rd Party Mobile POS application on iPod. Tasks executed: leading defect triage meeting, daily reporting, escalations, recommending test approach, assigning priority to defect resolution and testing timeline

- Played key role in testing ETL conversion from Denver (Previous HQ) to Nashville facility using JD Edwards and SQL DB Tools. - Secured store and in-house payment storage systems by testing and approving payment tokenization/encryption tool. - Performed testing on financial reports, scanning apps, online ordering, and accounting Tools utilized by C.E.O, executiveleadership team and customers. - Collaborated with third party onshore team to implement Master Data Management in turn providing Big Data solution approach for one point repository for all brand’s store data. - Performed rigorous testing on POS system for multiple Brands acquired with integration by writing Test cases, reporting Defects, discussing solutions/approaches with upper management, onshore/offshore, Development/QA team.

Norwalk, Connecticut, Us

- Became integral part of supplying quality to Vision Integration Platform project by constructing Test management, strategizing and executing procedures. - Developed and implemented software program for functionality, performance & regression tests using MS Office, SQL Studio and VIP application. - Built human connection by providing live testing support to State testing team.

- Developed test management process within Agile Software Development model; Designed and executed regression suite for Desktop and Web apps (ie. Pharmacy domain tools such as Primesuite and Imedica). - Generated living technical documents as precursor to project initiation and completion for technical environment and process info for appropriate testing mechanism to occur in timely fashion. - Reported testing results in a clear, detailed, and analytical style using fact-based metrics setting aside personal bias andsubjectivity.

Nashville, Tennessee, Us

- Rapidly developed proficiency and tested the mobile insurance application while actively using integrated systems, tools, and processes. - Assisted and supported the maintenance of a clear and concise statistical and metric-based reporting of testing progress including reports and dashboards using HP ALM. - Developed keyword driven automated testing scripts and code modules for testing automation using QTP tool i.e. Recorded macros on websites and executed predefined scripts within ALM.

Monett, Missouri, Us

- Developed and applied excellent written and verbal communication and interpersonal skills amongst Dev, PM and Executive leadership- Assured quality & maintained proficiency/cleanliness in the application and use of systems, scanners, and processes within the department's scope- Utilized HP Quality Center 9.2 to execute manual test cases for various scenarios and reported defects on over fifteen different check scanners and its integration with Web application- Applied Orthogonal Array Testing Strategy (OATS) Technique- Practiced Agile Software Development model in scrum meetings, ceremonies and assisted with creation of processes and procedures with input from business teams, development, and IT Support

Franklin, Tn, Us

- Worked with both the RM Planner/Administrator to accomplish strategic/tactical efforts with respect to release management and deployment activities- Reviewed, analyzed, performed, and documented deployment activities within multiple healthcare portals and environments- Assisted in gathering and providing Release Management metrics- Assured quality of test plans and code/scripts submitted by developers- Obeyed SOX compliance/Audit standards

New York City, Ny, Us

- Analyzed customer needs and suggested solutions new and existing applications;- Prioritized various open issues and resolved in timely fashion - Generated various access reports based on client specification and cosmetic needs- Attentively listened and troubleshot incoming concerns from Juris' end-users and integrators using Remoteware, MS Access and DB tools

Us

Goodlettsville, Tn, Us

- Upgraded existing company laptops and PCs to windows XP OS - Promptly and accurately addressed corporate Desktop & Laptop Hardware issues along with peripherals and software applications

Finance And Management Information Systems

Mcsa 6292 & 6293

Comptia A+ Cert

Salutatorian High School Diploma, Information Technology Focus