Steve Hitchcock Email & Phone Number

• Develop an in-depth understanding of the Workforce Go products, features, capabilities, and services.• Assisting with needs analysis and requirement gathering with customers• Developing solutions and organizing, planning, creating & delivering compelling proof of concept demonstrations• Ensuring solutions presented are in line with client requirements and Workforce Go! solution standards.• Managing the sales bid process by responding to RFI’s and RFP’s• Working closing with sales teams to ensure the successful closure of the sales process by assisting with technical and solution questions from customers, partners, and prospects.• Liaising with Product Managers to provide feedback from clients about product requirements.• Evangelize new features and functionality internally, working with Product Management and Engineering to provide feedback on customer needs and requirements.• Keeping abreast of market trends and product & competitor landscapes• Attend trade shows, webinars, and other events on behalf of the company.• Provide input into the development of marketing collateral such as case studies, blog posts, and website content.

I am an accomplished professional with expertise in spearheading projects, driving successful implementations, and managing client transitions through precise project management methodologies. I am currently seeking new opportunities. Contact me via LinkedIn

Remote

Drove the scope, definition, delivery management and adoption of cloud-based solutions with clients.• Managed cloud-based projects by defining, delivering, and managing cloud-based solutions for clients of varying sizes, scopes, and geographies.• Led Sage People implementations, establishing trusted client relationships and fostering successful adoption.• Conducted in-depth customer interviews through discovery sessions with clients to identify pain points, demonstrate Sage People's value, and articulate ROI.• Managed client implementations through change control methodologies and adherence to project management standards.• Prepared and delivered engaging training sessions to ensure successful user adoption of Sage People solutions.• Participated as a team member to update and create knowledge articles for the partner portal for PlanSource Benefit configuration.• Led creation of processes to streamline integrations into internal products including Sage 100, 300, and HRMS Payroll which are still used today.• Contributed as a global team member to assist customers in meeting a Salesforce initiative deadline by converting Workflows and Process Builders to Flows.

Georgia, United States

Manages the sales operational planning process which includes sales colleague performance, revenue stream evaluation, pricing strategy to implementation, incremental revenue opportunities, quota setting, sales analysis, reporting and metrics. This team facilitates information dissemination across business lines, departments, and management levels. In addition, the team provides data on sales progress, risks and opportunities, and recommendations to executive leadership in conjunction with Finance.

Remote

Planned, budgeted, managed, and documented all aspects of assigned projects.• Coordinated internal resources and third-party vendors to ensure seamless project execution, fostered key relationships and expanded opportunities for products and customers.• Led process optimization initiatives by managing the implementation process demonstrating a commitment to efficiency and continuous improvement and resulting in the reduction of time to deployment from 32 to 16 weeks, a 50% decrease.• Presented data-driven recommendations by employing data visualization tools including Crystal Dashboard Designer, Domo, and Power BI / Power Pivot to capture KPIs and identify areas for improvement and optimization.

Florida, United States

Assisted Support Director with the development, coordination, and implementation of support services and activities to improve success to the business unit. • Evaluated and refined processes by leading project management initiatives to introduce new processes for Knowledgebase maintenance, escalated call procedures, enhancement and Devtrack documentation, close loop reporting to other departments, streamlining operations, and enhancing service delivery.• Presented support performance findings to stakeholders. Developed, maintained materials and tools for dashboards for Support, Training, PSG, and Channel Partner scorecards, facilitating effective performance monitoring and communication, enabling data-driven decision-making.

Florida, United States

As Support Manager, led a customer support team and supported customer and business partner inquiries related to products and operating environment; as Support Analysts, managed complex escalated incidents on a daily basis.• Managed team of 12 professionals, provided guidance, motivation, and support to exceed key performance indicators (KPIs). Handled complex escalated incidents daily, demonstrated expertise in resolving critical issues and maintaining customer satisfaction.• Championed a customer-centric culture by consistently maintaining a customer satisfaction score of 4.40 out of 5, demonstrating a commitment to providing exceptional customer service and fostering positive customer relationships

Computer/Information Technology Administration And Management

Associate Of Arts And Sciences - Aas, Computer And Information Sciences And Support Services

Activities and Societies: Lacrosse Team