Sr Director | Client Delivery Executive
CurrentCross-functional role at growth stage Company working collaboratively with Sales/Bus Dev, Marketing, Product Mgmt/Engineering, Regulatory, Legal, Installations, Service and Finance teams to ensure we deliver solutions with a high level of predictability, quality, and customer satisfaction. Manage the customer experience throughout the end-to-end process from Sales to Service and ensure customer communication is seamless. Customer and Solution Delivery• Trusted clean energy (e.g., fuel cells, microgrids) advisor through thought-leadership in customer industries (e.g., data infrastructure, manufacturing, retail, healthcare, utilities). Cultivates executive-level relationships to solidify partnership.• Establishes long-term relationships with customers to co-create their energy strategy and execute plans.• Serves as the single point of contact and accountability for customer satisfaction and draws on internal assets to facilitate collaboration with experts and internal teams to optimize delivery results.• Partners with Sales/Bus Dev and Marketing on expanded opportunities and product realization with customers by sharing economic models, product details, and installations approach. Proven commercial leadership and negotiation experience on multi-variable, complex energy deals.Business Operations• Manages the delivery of our solutions from contract to cash to meet revenue targets and partners with Project Finance to ensure financing aligns with customer and internal goals. Proven track record of delivering large capital projects.• Recognized expert with a track record of executing against the business plan to meet business outcomes (e.g., quarterly and annual sales, revenue, margin, and cost reduction targets).• Integrated Product Mgmt, Product Marketing, and Engineering roadmaps for fuel cell and hydrogen products to drive internal alignment, manage requirements, align project schedules to meet customer time to power needs, and manage risks.
