• Led the implementation of Salesforce and automation solutions, improving operational efficiency by 40%.• Managed end-to-end production workflows, ensuring quality compliance and on-time delivery while collaborating withcross-functional teams to resolve bottlenecks.• Streamlined production support with rigorous testing, reducing system errors by 30%, and introduced automatedticketing in ServiceNow, boosting response times by 35%.• Improved reliability by 25% through coordination with IT teams and vendors, while overseeing seamless code migrationsacross environments.• Proactively identified and resolved technical issues, reducing production errors by 50% and cutting resolution time by40%.

I have hands on experience of Salesforce validation rules, workflow rules, custom labels, platform events, report creation, deployments.Code review ( the code which is deployed by the development team can complete my business requirements or not).Additionally I have an experience in testing of the projects which are moving into our production environment.