Working as Program Manager.• Responsible for End to End delivery of the services to the Enterprise customers. • Conducting the kickoff meeting and calls with the customer along with Sales and Solution team to understand the client requirement preparing the schedule, WBS, Preparing Deliverable, LCON, report format and meeting frequency. • Emphasizing of early deliveries of Project for Revenue realization to the organization. • Working of 3D front with Quality, Quantity and Revenue.

Working as Service Delivery Manager. Customer communications, project implementation is key features of my profile

Project ManagementConceptualizing and ascertaining the technical requirements of new projects.Studying, analyzing & determining methodology for the implementation of projects.Generate the project Planning, requirements, project specification and functional specification documentsSeasoned professional, with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure. Excel at communicating with stakeholders to provide accurate reporting and information regarding the ongoing projects and initiatives. Experienced in coordinating, negotiating and motivating outside vendors and off-shore resources in support of timeline and IT project deliverables. Effectively training, motivating and mentoring onsite and offshore junior managers, engineers, developers and technicians. Superior coordination of user acceptance testing of final IT infrastructure deliverables through iterative evolutions Specific Process prioritiesDevelop a Project Plan with project timeline for the execution of the project and to communicate the Project Plan to the Team to ensure involvement, gain commitment and clarify responsibilities of the Staff in accomplishing the project objectives and deliverables within the timelineCoordination with third party vendors, conduct testing in live environment and finalize vendors for the third party products if any.Includes Coordination with the various internal departments and stake holders for the smooth implementation of the project within the specific timelines.Monitor, measure and analyze the progress of the project and to communicate and distribute information pertaining to the progress of the project to the team members, including the customerMaintaining the SLA for the deliverables Continuous follow up with the internal team for the timely completion of the project within the timelines.

Service delivery of the Leased Lines, VPN, MPLS within the specified time line Coordination with the various internal departments for the timely Delivery of the link.Liaison with the other ISP incase if the links constitutes of various ISP involved in it. Tracking the status of the links and regular meetings with the customer for the updateIntegration, Commissioning, Configuration & Maintenance of UTSTAR Access networks. Remote terminal (RT), Central office terminal (CoT),Cisco Routers and Switches (7609.3550,3400)Giving field support for router and switches installations as well as maintenance of the customer circuit.CPE testing for various narrowband and broadband application which included ISDN-BRI, PRI, LL, ETHERNET LINKS, DS3,STM1.Installing and Maintains the new project of Reliance "Broadband over Power Line" (BPL), and maintain the equipment involved in it. I Levo series 2010,2110,2120 Service Order and Fault Tracking and closure in OSS (CLARITY). Training Attended:Data Communication (Layer Architecture, Ethernet & IP Basis VLAN'S Data Networking Elements DLC (Digital loop carrier) Installation &Maintenance. On Service Module Based Services. Like POTS, E1, Leased Line, ADSL Broadband over Power line (BPL) which uses power cable to serve broadband.