Worked as hotel Operation Manger with Oravel stays

Worked with treebo as Opretion executive . handling hotel operation. Train associates with company SOP.  in charge of the day-to-day operations in a hotel.overseeing every aspect of a hotel to ensure smooth operations and maximum profit. performing duties plan and organize the housekeeping and catering activities in a hotel. ensure hotel premises are well kempt and the food service requirements of customers are met.supervise furnishing and renovation projects in a hotel establishment. develop and implement strategies for promoting their services/brand in order to attract guestcontact prospective guest via cold calls and emails to offer them hotel services.

Trains, cross –trains, and retrains all front office personnel.Participates in the selection of front office personnel.Schedules the front office staff.Supervises workload during shifts.Evaluates the job performance if each front office employee.Maintains working relationships and communicates with all departments.Maintains master key control.Verifies that accurate room status information is maintained and properly communicated.Resolves guest problems quickly, efficiently, and courteously.Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.Reviews and completes credit limit report.Works within the allocated budget for the front office.Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.Checks cashiers in and out and verifies banks and deposits at the end of each shift.Enforces all cash-handling, check-cashing, and credit policies.Conducts regularly scheduled meetings of front office personnel.Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.Upholds the hotel's commitment to hospitality.

Ensure Outstanding customer care at all times.2. Maintains a friendly, cheerful and courteous demeanour at all times.3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.7. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.9. Adhere to company credit limit / floor limit policies.10. Allocate rooms to expected arrivals after checking the guests preferences and special requests.11. Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.12. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.13. Cross Check all billing instructions are correctly updated 14. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.15. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.16. Performs other duties as assigned, requested or deemed necessary by management.17. Ensure Front office log book and hotel log book is always updated and actioned upon.18. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.19. Participate in hotel committees and task force assignments.

Perform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to clients’ complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and payments

Perform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to clients’ complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and payments