Hitesh Jaykumar Email & Phone Number

COURSES / CERTIFICATION_____________________________________Certified Redhat System Administrator (RHCSA) and Redhat Certified Engineer (RHCE)_____________________________________WORK EXPERIENCE_____________________________________Operational Associate at WNS Duration - July2014 to March2015Technical Support Engineer at Geeks TechnologiesDuration - November2015 to May2016Technical Support Engineer at Sarps TechnologiesCurrently Working_____________________________________TECHNICAL SKILLS_____________________________________L1/L2/L3 Support ownership of all hosting products (cpanel/ plesk/ vps/ cloud/ dedicated).Escalate, follow-up and fix recurrent issues in a timely manner by coordinating with product development teams.Handle all tickets/live chats with good efficiency and participate in 24/7 rotating shifts.Recommend/implement automated tools to support customers efficiently. Work with our development team and suggest updates and features to continuously improve the customer experience.Help fix any bugs that crop up in the product and contribute to the feature documentation for our product.Pro-actively monitor product/services/site performance, uptime, availability and analyze logs / metrics and recommend/contribute to fixes. Participate in the product planning process to ensure that features requested by customers are prioritized and implemented.Provide expertise in application hosting technologies with emphasis on Microsoft, Unix, and Linux based products.Linux Admistration, having knowledge on VMware basic hands on AWS, basic ansible , basic openshift administration and Jenkins.Administration of Linux ServersLinux/Unix User Administration and Process Management.Disk space management using LVM and Virtual infrastructure.Troubleshooting hardware related issue and working with the vendors for RCA.Experience on installation of VMware ESX, ESXi , migration of VM from one host to another and from one data store to anotherBuilding and cloning of new VMs via VCenter and Web client.Worked on daily Work orders which included configuration of the file systems using LVM and multipathing.Performing FS extension and other FS related activities in Linux Implementation and maintenance of NAS/NFS server.Managing package install/upgrades using YUM and RPM.Involved in Hardware and Software evaluation, recommendations and Vendor Management.Knowledge on various Unix Network Services like NFS, DNS, SSH.Updating patches to keep servers updated against bugs present in Operating System using Red Hat Satellite Server, YUM etc.

Listed skills include Microsoft Office, Microsoft Excel, Linux, Integration, and 11 others.