Hitesh Kumar Email & Phone Number

Noida, Up, In

Noida, Uttar Pradesh, India

• Managing Business critical apps built on Salesforce platform along with APIs and Data pipeline for Care services vertical.• Attract, develop, and grow engineers to develop and continuously improve self-organizing, empowered, motivated teams.• Partner with the product owner, other engineering managers, and technical leads to plan, execute, deploy, and operate tooling.• Managing and mentoring the USA Onshore team as well with a dotted line to handle application issues reported by End-Users andStakeholders. In role of SLO managing the Project team and reliability engineering vertical for Care services applications.• Maintaining & Supporting the Inbound & Outbound data pipeline developed in SSIS, SQL server 2012 & Rest APIs for Salesforceapplications. Setting up the SRE support and building automated monitoring using tools like Dynatrace, BSM, Spunk etc. for VitalBusiness functions and Integrations.• Accountable to set up the 24/7 support model to handle the P1-P2 War room issues along with production matrices as per Orgguidelines like Application availability, Incidents SLA, Infrastructure PLM, Incident Influx etc.• Drive improvements in agile engineering practices across teams.• Collect and use data to identify and eliminate areas of risk to engineering effectiveness.

Noida, Uttar Pradesh, India

•Responsible for the execution and delivery of high quality, modern software within an agile environment.• Partner with the product owner, other engineering managers, and technical leads to plan, execute, deploy, and operate tooling.• In Feb 2020 took an elevated responsibility of Service level Owner of 10+ applications under CCM vertical of care services including priority one Critical applications developed and hosted on Salesforce Platform.• Maintaining & Supporting the Inbound & Outbound data pipeline developed in SSIS, SQL server 2012 & Rest APIs for Salesforce applications. Setting up the SRE support and building automated monitoring using tools like Dynatrace, BSM, Spunk etc. for VitalBusiness functions and Integrations.• Hands-on 30-40% of the time as IC role application Development and support in Salesforce, Apex programming C#.Net, SQL Server 2012, REST and ServiceNow for Complex care management applications under the Care services Business of OPTUM.

Gurugram, Haryana, India

• Lead the development of the product and the software developers.• Successfully manage the relationship with the client and all stakeholders.• In April 2017 took a new responsibility and lead the effort to move Care services applications from Vendor (CTS) to in-house (Optum) ownership. Built a team and set up the new support model for 10+ applications supporting critical care business.• Built a DevOps support model in 2-3 months’ timeframe for Priority applications built using and hosted on Salesforce Service Cloud. Sustain high levels of productivity and morale by providing leadership, mentorship, and motivation to the engineering team through regular feedback loops.• I was deputed to onshore locations Eden Prairies USA for a duration of April 2018 – March 2019 & March 2020 – Aug 2020 to set up a DevOps support model and knowledge transfer for a critical project.• 60-70% of the time as individual contributor responsible for application development in Salesforce Platform, Apex programming, C#.Net, WCF Services, Entity Framework, LINQ, SQL Server 2012.• Developed more than 30 REST API’s and WCF services for projects based on Salesforce, Callidus, and C# interface including features such as merge accounts and new/edit accounts along with production issues support from the same. • Proposed and developed integration solutions for .Net and Salesforce applications to handle Salesforce governor limits and Storage issues.• Worked in different Business enablement applications Like Costpoint, Onyx and Phoenix an E- platform for Optum electronic products.

Gurugram, Haryana, India

• Application Development in C#.Net, Entity Framework, WCF Services, SQL Server 2008 for an internal order management system.• Application Development and Integration for Internal Business Systems applications like Costpoint, PeopleSoft integrations. • Active member of DotNet center of excellence.

Gurugram, Haryana, India

• Mentor a team of 3 developers along with highly engaged individual contribution.• Product Development in ASP.Net, C#, Entity Framework, WCF Services, SQL Server 2008. Built Credit Management System for National Bank of Abu Dhabi.• Application development for CompTIA in .Net Technologies

Gurugram, Haryana, India

• Joined as a fresher, had a great learning experience to build Web applications in a 3-tier architecture• Individual contributor – Worked in multiple Market research applications in C#, SQL Server, SSAS for clients like Coca-Cola,hp & Airtel • Built an E-Portal for Hewlett-Packard called as ‘Ink Ordering System’ for Asia pacific and Japan market using C#, ASP.Net & SQL server.

Master Of Computer Applications - Mca, Computer Science

Bachelor Of Applied Science - Basc

Higher Secondary, Schooling