Hitesh Rajpurohit Email & Phone Number

Chennai, Tn, In

Bhubaneswar, Odisha, India

To Lead L&D and COE (Centre Of Excellence) Team to build best in class Talent Management practices, Service & Product Standards, & technology driven Learning Solutions to enable High Performance, develop Employees and strengthen Leadership Effectiveness across employee base of over 3000+ across India. To design, own & drive Assessment Centre to identify, develop, & retain top talent. I am responsible for owning & managing scalable learning solutions to build capability & competency and strengthen our workforce to deliver world class service & hospitality to our guests & prospective customers. To partner with key stakeholders to design develop & deliver best in class employee, manager & leadership development programs with dedicated focus on learner engagement & learning effectiveness. Heading the Learning & Development and COE Team to devise & deploy Strategic L&D Framework to build a Culture of Performance, Learning (with Fun of course), Innovation & Improvement. Partnering with Senior Leadership and all key Stakeholders to Contribute, Collaborate and Collectively build a Great Learning Organisation and achieve Business Outcomes. To personally mentor & coach young managers, executives & the identified talent pool to maximise their potential.

Udaipur, Rajasthan, India

Jaipur, Rajasthan, India

Facilitate, Coach & Consult organizations to create an empowering experience for individuals & organizations to build systems-based perspective by focusing on People & Process Excellence.Create, design & deliver customized NLP based Transformational workshops & focused training interventions to enable Leadership, Team Building, Personal Excellence, Behavioural & Soft Skills.Experiencing & experimenting with amalgamating various alternative art forms like Drama, Theater, DMT, Music, Art, Story Telling and customized application of Art & Science of Happiness, Mindfulness, CBT, Gestalt & Hypnosis in facilitating excellence in learning & development for individuals, institutions & organizations.The list of clientele includes major corporate houses across industries - Taj Group of Hotels, Coloplast India, Amol Pharmaceuticals, Wires & Fabriks, Power Grid Corporation of India, Rotary Club Jaipur, Paras Hospitals Gurgaon, TVS Credit Services Ltd., L & T, DHFL, Xieno E Services, USV Limited, BITS Pilani, NIFT Jodhpur, Delhi Public School Jodhpur, MGD Girls School.

Jaipur, Rajasthan, India

Jodhpur, Rajasthan, India

· Coyle Mystery Audit (international hospitality benchmarking standards) - 92%.· Mi-University (Online Learning Management System) - Motivated individuals and departments through Mi-University Champ initiative. Individuals and hotel recognized at corporate L & D Conclave.· Part of L & D Core Team to develop the training content for the entire organization.· Nominated & completed EL-Taj (Emerging Leaders at Taj) – Assessment Centre to build pool of Future Leaders.· Successfully completed Coaching Certification by Pragati Leadership, Pune. · Handled HR Dept in the absence of HR Manager for almost one year. Smooth roll out of FBE (Flexible Benefit Compensation) exercise in coordination with Corporate HR. Worked in close co-ordination with HR for Wage Settlement.• Participate & assist in the unit career development process along with the General Manager, the department heads and the Unit HR Manager.• Reinforce learning & developmental initiatives in the unit through supporting individual & team development, career development, training & experience-based learning. • Facilitate TTT (Train The Trainer) workshop to develop Departmental Trainers and certify them as CTDT (Certified Taj Departmental Trainers). • Facilitate implementation and review of Quality Improvement & Review mechanisms through inter-unit and interdepartmental brand standards audit, process improvement teams and cross-functional teams.

Jaipur, Rajasthan, India

• Achieved No 1 in the region in terms of activation of newly licensed advisors in M0 & M1 month. • Honoured to be awarded SVP Gold Certificate with 1st position pan India for submitting 22 NOP’s and Rs 8.83 Lacs of Issued premium within a period of 22 days through JFW’s.• Awarded MD Honours Club Gold Certificate by submitting 101 NOP’s and Rs 30.80 Lacs of Issued premium with a period of 2 months days through JFW’s.• Recognized for monthly performance by winning SIRIUS Award in Dec 09. • Nominated for Acrux (Quarterly award) for the last 2 quarters and for Hercules Award (Yearly) in the year 2009-10. • Overachieved all parameters of KRA by more than 130%.• Manage IRDA Offline & Online Batch & ensure that licensed advisors get active in month 1 with support given in terms of Product training, product refreshers & Joint Field Work. • Increase Training effectiveness. Identification of specific training needs of Agents & Managers, to conduct training & developmental activities for Advisors & Business Associates.• Train the Senior Advisors, Business Associates & Employees on high-end segmented training sessions related to Sales Skills, recruitment, team management & development & other unique modules of TALIC for improving productivity and leadership development.

Jodhpur, Rajasthan, India

· Certified External Assessor for Assessing Tata Group companies on Tata Business Excellence Model (TBEM) model. Conducted External Assessment of Tanishq - Titan Industries Limited (Jewelry) Division and JUSCO (Jamshedpur Utilities and Services Company Ltd).· Knowledge Management Champion of the unit. Taj Hari Mahal won the Best Performance in Knowledge Management at TABE (Taj Annual Business Excellence Awards) 2005-06. · COO’s Club Member in 2003-04 at Taj Hari Mahal Jodhpur.· Played a key role in the ISO 14001 certification process at Taj Hari Mahal, Jodhpur.• Facilitate Business Excellence & L & D function in the unit through a team of 4-5 Certified Taj Departmental Trainers.• TNA, Delivery and Evaluation of training programme on customer engagement, service excellence, art of hospitality, supervisory skills development & junior management development programme.• Facilitate TTT (Train The Trainer) workshop to develop Departmental Trainers and certify them as CTDT (Certified Taj Departmental Trainers). • Facilitate deployment & review of Balanced Scorecard (BSC), Customer Feedback Mechanism (CFS) & Tata Business Excellence Model (TBEM). • Facilitate implementation & review of Quality Improvement & Review mechanisms.