Customer Retention and Satisfaction: 1.Monitor customer satisfaction levels and implement strategies to improve them.2.Proactively identify and address potential issues to prevent customer dissatisfaction.Data Analysis and Reporting:1.Analyse customer data to identify trends, preferences, and areas for improvement.2.Prepare and present regular reports on customer satisfaction, retention, and sales performance.Sales and Up selling:1.Identify opportunities for up-selling and cross-selling based on customer needs and preferences.2.Provide product or service information to clients, promoting additional offerings when appropriate.Customer Education:1.Educate clients about the company's products or services, ensuring they have a clear understanding of features and benefits.

As an Area Business Head (Center Business Head), the overall development, performance, and maintenance of the center's activities to obtain the maximum efficiency, quality,service, and profitability for the organization.Revenue growth and Sales enhancement vertical under my supervision:Aakash Byjus; NEET; JEE; K10 (Std LKG-X)1. Developed a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.2. Collate and analyse key daily/weekly/monthly data on various features performance and report key findings.3. Spearheaded a capacity-building initiative,delivering targeted training sessions on Product Knowledge, Customer engagement strategies and pre/post-sale services to the team members. Achieved a 30% improvement in customer retention and a 20% increase in cross-selling opportunities.4. Plan & execute promotional & marketing campaigns & strategies for our EdTech company. Generate new leads for the business.5. Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.6. Monitor and supervise the budget, resources, inventory, performance, and profitability.7. Recruit employees, assess their performance and take necessary actions when needed.

As a Business Development Manager, my job responsibilities was to generate revenuefrom team, new sales leads, negotiate client pricing, and forecast sales revenue,spearheading and executing new post-sales strategies to ensure better customer retention.Below are some of my achievements in this role:1. Revenue responsibility for handling 35 Lakhs of monthly revenue under a B2C Direct/virtual sales model with a team of 16 sales associates. 2. I managed and directed a team of 16 sales associates, ensuring they met individual sales targets and punched 6.24 Cr in a year with 87 % customer retention.3. Increased sales 30% year-over-year by facilitating training , product sales in multiple markets in the Inside/ Direct sales model.4. Spearheaded a capacity-building initiative,delivering targeted training sessions on Product Knowledge, Customer engagement strategies and pre/post-sale services to the team members. Achieved a 40% improvement in customer retention and a 30% increase in cross-selling opportunities.5. Maintained up to date comprehensive CRM systems , aiding sales lifecycle , monitoring and increasing the Lead utilisation by 35%.Achievements- -Got certificate from Senior VP- Sales-For being most productive BDM inAakash Campaign -k12 segement.-The best RCN - refund control for the year 2021-2022.

- Willing to familiarize with the company's vision and mission, seeking to accomplish set goals and objectives.- Initiate and build relationships with customers through phone, marketing mailer campaigns, in-person contacts, and presentations.- Ability to manage multiple projects concurrently and meet deadlines.- Drive the sales and grow the business.Achievements- -The best RCN - refund control for the year 2020-2021.

 Building business by identifying and selling prospects; maintaining relationships with clients.  Maintaining relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.  Preparing reports by collecting, analyzing, and summarizing information.  Setting up meetings with potential clients and listening to their wishes and concerns.  Determining the client’s requirements and translating them into an actionable plan by a team of workers.  Preparing, scheduling, coordinating and monitoring the assigned engineering projects.  Interacting daily with the clients to interpret their needs and requirements and representing them in the field.  Perform overall quality control of the work (budget, schedule, plans, personnel’s performance) and report regularly on project status.  Controlling a project plan by reviewing design, specifications, and plan, scheduling changes, and recommending actions.