Hitesh Shinde Email and Phone Number
Hitesh Shinde work email
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Hitesh Shinde personal email
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"Excellence is not a skill, it’s an attitude." – Ralph Marston I am a seasoned Payments Operations Specialist and Team Lead with over 13 years of experience in the financial services industry, driving innovation, compliance, and operational excellence across high-volume domestic payment systems like RTGS, NEFT, UPI, IMPS, and DDI. My journey has been defined by leading transformative projects, optimizing processes, and empowering teams to achieve exceptional outcomes. In my current role as Assistant Vice President at Citibank, I spearheaded the migration of in-country payment processes to a regional model, ensuring seamless transitions while enhancing efficiency and cost-effectiveness. My passion for innovation led me to implement automation tools that streamlined reconciliations, reduced manual efforts, and delivered significant savings. Highlights of my career include: - Leading cross-functional collaborations to standardize operations across regional platforms. - Mentoring high-performing teams and fostering a culture of continuous improvement. - Managing audits and resolving escalations with precision, ensuring compliance with regulatory frameworks. - Receiving multiple awards for excellence in project delivery and operational improvements. I specialize in process optimization, risk management, and stakeholder engagement, combining technical expertise with strategic insights to drive impactful results. My ideal connections include professionals in financial services, fintech, operations leadership, and individuals seeking partnerships in automation, compliance, or process improvement initiatives. Driven by a commitment to innovation and excellence, my goal is to continue transforming payment ecosystems, leading global projects, and fostering sustainable growth. I am eager to connect with like-minded professionals and organizations that value collaboration, innovation, and efficiency. Let’s connect to explore opportunities to optimize operations, enhance financial systems, and lead meaningful change in the world of payments and beyond! DM me here on LinkedIn, or email me at: 080390hitesh@gmail.com
Citicorp Services India Private Limited
View- Website:
- citicorpfinance.co.in
- Employees:
- 11
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Assistant Vice PresidentCiticorp Services India Private Limited Jan 2023 - PresentMumbai, Maharashtra, IndiaAs an Assistant Vice President at Citibank, I lead strategic initiatives that enhance operational efficiency and drive impactful results. I successfully managed the migration of in-country payment processes to a regional model, ensuring seamless transitions while aligning with compliance standards. Collaborating with cross-functional teams, I standardized key processes across multiple locations, improving consistency and performance. I take pride in fostering a culture of excellence, mentoring high-performing teams, and delivering innovative solutions such as automating reconciliations, which reduced manual efforts and operational costs. My role involves managing audits, resolving escalations promptly, and bridging operations with technology to achieve business goals. Notably, I spearheaded onboarding regional systems across countries with minimal disruptions, ensuring uniform functionality and robust compliance frameworks. My ability to deliver results in fast-paced environments underscores my commitment to optimizing processes, strengthening stakeholder relationships, and driving sustainable growth in the payments domain.
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ManagerCiticorp Services India Private Limited Dec 2020 - Dec 2022As a Manager at Citibank, I played a pivotal role in driving operational efficiency and delivering high-impact projects. I successfully launched and managed a parallel operations site in India, enhancing regional efficiency by leading a high-performing team. My ability to collaborate across teams ensured the seamless execution of Static Maintenance activities for APAC. A key achievement was delivering a high-revenue-generating project in 2021, where I streamlined processes and collaborated with the tech team to automate charging workflows, reducing manual effort and boosting accuracy. I bridged operations and product teams to ensure project goals were met, fostering long-term client relationships through superior service delivery. My focus on innovation, process improvement, and team leadership consistently drove measurable outcomes. By enhancing collaboration, implementing automation, and resolving operational challenges, I contributed to the organization’s goals while delivering exceptional results in fast-paced environments.
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Assistant ManagerHsbc Mar 2017 - Dec 2020As an Assistant Manager in Payment Operations at HSBC, I optimized payment processes to enhance efficiency and accuracy in high-volume domestic transactions through UPI and IMPS platforms. I led the migration from manual to automated 3-way reconciliation, significantly reducing effort and achieving substantial cost savings. I excelled in resolving system issues swiftly, collaborating with stakeholders to minimize disruptions and improve service delivery. My contributions extended to conducting quality assurance checks across teams, ensuring transaction accuracy, and mitigating risks by monitoring and managing user access controls. My dedication to innovation and excellence earned me multiple accolades, including the Dynamo Award for Best Individual Performer for streamlining reconciliation processes. Through my proactive approach to problem-solving and process enhancement, I contributed to reducing customer queries, driving operational improvements, and strengthening compliance. -
Assistant ManagerAxis Bank Jan 2015 - Mar 2017As an Assistant Manager at Axis Bank, I focused on improving operational processes and enhancing compliance frameworks. I developed and implemented walkthrough plans to evaluate operational effectiveness, ensuring adherence to best practices and boosting process efficiency. My ability to identify Financial Reporting Risks (FRR) enabled me to design templates and document process flowcharts, strengthening the accuracy of financial reporting. I played a key role in bridging gaps by analyzing exceptions, collaborating with process owners, and executing management action plans that aligned with business objectives. By fostering a proactive approach to risk management and streamlining workflows, I contributed to the bank's commitment to operational excellence. My expertise in process evaluation and compliance positioned me as a reliable team member dedicated to achieving results. -
Senior Process AssociateTata Consultancy Services Mar 2011 - Jan 2015As a Senior Process Associate at TCS Limited, I managed NEFT and RTGS transactions for Citibank customers, ensuring seamless execution and zero exceptions in inward and outward payments. I performed meticulous suspense account reconciliations, identifying and resolving discrepancies to ensure financial accuracy. My role was critical in maintaining operational integrity and supporting seamless financial operations, strengthening the accuracy and efficiency of payment processes.
Hitesh Shinde Skills
Hitesh Shinde Education Details
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Business/Commerce, General
Frequently Asked Questions about Hitesh Shinde
What company does Hitesh Shinde work for?
Hitesh Shinde works for Citicorp Services India Private Limited
What is Hitesh Shinde's role at the current company?
Hitesh Shinde's current role is Assistant Vice President | Payments Operations Expert | Team Leadership | Process Optimization | Payment Systems (RTGS, NEFT, UPI, IMPS) | Risk & Compliance Management | Automation & Efficiency in Financial Operations.
What is Hitesh Shinde's email address?
Hitesh Shinde's email address is hi****@****tcs.com
What schools did Hitesh Shinde attend?
Hitesh Shinde attended Mumbai University Mumbai.
What skills is Hitesh Shinde known for?
Hitesh Shinde has skills like Teamwork, Cross Functional Team Building, Auditing, Data Processing.
Who are Hitesh Shinde's colleagues?
Hitesh Shinde's colleagues are Raman Srinivasan, Meenakshi Suresh, Navinkumar B, Shaikh Ishrat, Priyanka Narayanan, Abishek John, Sankar N.m.
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