Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results. In short, Adobe is everywhere, and we’re changing the world through digital experiences.At Adobe, I closely work with medium and large enterprises across North… Show more Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results. In short, Adobe is everywhere, and we’re changing the world through digital experiences.At Adobe, I closely work with medium and large enterprises across North America for diversifying their training infrastructure through state of the art eLearning solution and services from Adobe. The aim is to partner with organisations in their training initiatives that derive performance and return on their training investments. In this role I am responsible for leading and managing inside sales team for Adobe Captivate Prime (LMS) across North America. Listed below are are key responsibilities but not limited toEstablishing vision match with L&D executivesSuccessful implementation of Value Selling Framework Ensure successful product demonstrations, Monitor "proof of concepts" for demonstrate true value of the solution, Manage RFIs/RFPs and other bidding processes, Liaison between sales, product development and marketing teams. Show less

Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results. In short, Adobe is everywhere, and we’re changing the world through digital experiences.At Adobe, I closely work with medium and large enterprises across North… Show more Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results. In short, Adobe is everywhere, and we’re changing the world through digital experiences.At Adobe, I closely work with medium and large enterprises across North America for diversifying their training infrastructure through state of the art eLearning solution and services from Adobe. The aim is to partner with organisations in their training initiatives that derive performance and return on their training investments. In this role I am responsible for establishing vision match with L&D executives, conduct product demonstrations, set up custom "proof of concepts" for demonstrate true value of the solution, manage RFIs/RFPs and other bidding processes, liaison between sales, product development and marketing teams. Show less

Key Skill set: eLearning, Learning and Development Web Technology, Training, Education Workshops, Instructional Design, ILTs, Adobe Suite, Adobe Captivate, Articulate • Lead Business Operations for Digital Learning, Training and Instructional Design for readersavenue.com and STRIDE Labs• Designed, transitioned and implemented software and Learning and Development guidelines for Reader’s Avenue and STRIDE Networks• Developed blue print for custom digital learning and… Show more Key Skill set: eLearning, Learning and Development Web Technology, Training, Education Workshops, Instructional Design, ILTs, Adobe Suite, Adobe Captivate, Articulate • Lead Business Operations for Digital Learning, Training and Instructional Design for readersavenue.com and STRIDE Labs• Designed, transitioned and implemented software and Learning and Development guidelines for Reader’s Avenue and STRIDE Networks• Developed blue print for custom digital learning and training solution for institutes and ensured timely execution and delivery of the same• Initiated STRIDE BUDS (Education CLUB) at schools and STRIDE WORKSHOP at colleges on Robotics, Web Development, Application Development and Graphic Designing • Drafted cost benefit analysis, resource analysis of learning and development projects for clients• Drive execution of overall Business Development strategy in terms of solution offering, value proposition, cost benefit analysis to target potential customers• Led content and knowledge management based on ADDIE/ARCS model to deliver high quality training content with best instructional design practices as per client’s requirement • Content Development and Vendor Management with Indian and Foreign Publishing Houses on copyright, to get future rights for content publishing in e-Learning program • Executed business improvement practices which involved client relationship, presentations, business design and transition for potential clients Show less

Key Skill set: People Management, Incident-Problem Management, Knowledge Management, Lean Six Sigma, Project Management, Analytics, Business Operations, Learning and Development….. • Handled team of Technical Associates team and provided them real time support on calls related to hardware and software• Derived SLA as per targets along with First Call Resolution on all in scope issues and pre-approved changes• Worked in tandem with ITIL Processes such as… Show more Key Skill set: People Management, Incident-Problem Management, Knowledge Management, Lean Six Sigma, Project Management, Analytics, Business Operations, Learning and Development….. • Handled team of Technical Associates team and provided them real time support on calls related to hardware and software• Derived SLA as per targets along with First Call Resolution on all in scope issues and pre-approved changes• Worked in tandem with ITIL Processes such as Incident Management, Problem Management with Dell Internal IT services • Handled Knowledge Management Database as per updates and latest information provided by Account Management• Represented Dell Internal IT services in Daily Service Review Calls, Incident and Problem review meeting and Process Improvement forums• Drafted weekly/monthly analysis report on process hygiene, Incident miss, Major Incidents and SLAs• Managed Focus Groups and facilitated their support for escalation, Windows troubleshooting, technical training including classroom sessions with knowledge check tests to up skill their performance • Implemented LEAN Six Sigma strategy in process to reduce AHT, Outages and dispatch rate for higher productivity • Performed Training need analysis and Training need identification for the process • Ensured company ethics and policies are being followed within team Show less

Key Skill set: L2 Support, Knowledge Management, Content Management (Technical Training), Hands Free Networking • Handled a team of 20 associates and provided second level support to help resolve complex software issues • Membered SMAC team for queries and troubleshooting on social media platform • Offered assistance to Dell (End Users & Small and Medium Business) users for all Software, System Security, Data Backup, Internet, E-mail and all OS related issues… Show more Key Skill set: L2 Support, Knowledge Management, Content Management (Technical Training), Hands Free Networking • Handled a team of 20 associates and provided second level support to help resolve complex software issues • Membered SMAC team for queries and troubleshooting on social media platform • Offered assistance to Dell (End Users & Small and Medium Business) users for all Software, System Security, Data Backup, Internet, E-mail and all OS related issues on Windows platform using remote system sharing • Implemented LEAN Six Sigma project ( Hands Free Networking ) covering 200+ associates across Gurgaon site for automation on Windows troubleshooting • Transitioned more than 50 associates from training to on-floor business operations • Designed content and couched 60 associates for the launch for pilot ELS ( Early Life Support) for Windows Troubleshooting and helped in meeting SLAs Show less

Key Skill set: Technical Troubleshooting, Customer Support, CSAT, Sales ….. • Provided Hardware and Software telephonic support to Dell (End Users & Small and Medium Business Users) • Ensured quality service to offer best customer experience • Met all key business deliverable like (AHT, Sales, CSAT, Dispatch rate etc.) • Met all key business deliverable like (AHT, Sales, CSAT, Dispatch rate etc.)

Key Skill set: Customer Support, CSAT, Sales ….. • Supported U.S. Customers for their credit card applications along with their queries on different offers and value added services • Coordinated with client and Quality Handling team to maintain good quality score and safety of customer’s information • Offered credit protection security against theft

Key Skill set: Incident Management, Customer Support, and CSAT ….. • Supported Hutch dealers with their queries and requests in Delhi NCR and UP West region • Provided first level resolution to corporate clients for their queries related to connectivity, billing, value added services and also coordinating with the “ National Network Operation Centre • Coordinated with different sites across India for Network and Roaming issues