Visionary Senior Project Manager Orchestrating All Functions to Drive Startup Success, Conduct Market Research, Digital Transformation, and Healthcare Administration ensuring regulatory standards.▪ Within 2 months, conceptualized and executed the project scope of a groundbreaking mental health platform, driving digital telehealth innovation from predictive analytics and data-driven insights.▪ Established 25+ comprehensive user stories spanning various domains, including Patient… Show more Visionary Senior Project Manager Orchestrating All Functions to Drive Startup Success, Conduct Market Research, Digital Transformation, and Healthcare Administration ensuring regulatory standards.▪ Within 2 months, conceptualized and executed the project scope of a groundbreaking mental health platform, driving digital telehealth innovation from predictive analytics and data-driven insights.▪ Established 25+ comprehensive user stories spanning various domains, including Patient Engagement, Health Management, etc. to promote wellness and mental health via data collection and data management.▪ Developed a complex IT roadmap, pioneering a digital mental health ecosystem (Mobile App, Backend System, Website), completing 50% business requirement documents and mobile app wireframes. Show less

Seasoned Business Excellence Manager in telemedicine organization, orchestrating excellence, ensuring Regulatory Compliance (GDPR, HL7 & Regulatory Audits), Healthcare Digitalization, Healthcare Informatics, Information Technology and Process Improvement.▪ Within a span of 4.5 years, I earned two promotions, a testament to my exceptional performance and substantial contributions toward organizational growth.▪ Led the telehealth product development of Electronic Health Records… Show more Seasoned Business Excellence Manager in telemedicine organization, orchestrating excellence, ensuring Regulatory Compliance (GDPR, HL7 & Regulatory Audits), Healthcare Digitalization, Healthcare Informatics, Information Technology and Process Improvement.▪ Within a span of 4.5 years, I earned two promotions, a testament to my exceptional performance and substantial contributions toward organizational growth.▪ Led the telehealth product development of Electronic Health Records (EHR) Platform & Mobile App, that boosted market share by 30%, via reducing the direct operational cost by 40%.▪ Utilized strategic benchmarking and process mapping to meticulously identify and address product gaps, leading to 15% increased customer satisfaction. Show less

Dynamic Project Manager, skillfully leading cross-functional teams, directing Operations, Data Analytics, Business Analysts and Finance, managing 5 direct reports to bring digital transformation in healthcare industry.▪ Spearheaded a new Abu Dhabi branch project, achieving 98% audit compliance. Manage projects, telemedicine automation needs, and execution, ensuring successful establishment.▪ Established a culture of efficiency in healthcare regulations by documenting 120+ SOPs… Show more Dynamic Project Manager, skillfully leading cross-functional teams, directing Operations, Data Analytics, Business Analysts and Finance, managing 5 direct reports to bring digital transformation in healthcare industry.▪ Spearheaded a new Abu Dhabi branch project, achieving 98% audit compliance. Manage projects, telemedicine automation needs, and execution, ensuring successful establishment.▪ Established a culture of efficiency in healthcare regulations by documenting 120+ SOPs, workflows, and policies, enhancing organizational effectiveness to implement patient care policies.▪ Handled projects on remote patient monitoring, telehealth virtual clinics, appointment booking, etc. by implementing process mapping and artificial intelligence. Show less

Executive Assistant to SVP of HCL Apps and Business Transformation, focusing on Cost Savings, Process Efficiency, and Organizational Skills Excellence by collaboration with functional heads to identify growth areas, suggest recommendations, and drive implementation.▪ Generated annual savings of $144,000 through optimizing seating management and server allocation, while decommissioning underutilized servers.▪ Oversaw 750+ resources, implementing tools like ACT and Sapience, resulting… Show more Executive Assistant to SVP of HCL Apps and Business Transformation, focusing on Cost Savings, Process Efficiency, and Organizational Skills Excellence by collaboration with functional heads to identify growth areas, suggest recommendations, and drive implementation.▪ Generated annual savings of $144,000 through optimizing seating management and server allocation, while decommissioning underutilized servers.▪ Oversaw 750+ resources, implementing tools like ACT and Sapience, resulting in optimized resource management skills and allocation. Achieved 15% cost reduction and manage budgets control.▪ Orchestrated monthly reviews for major administrative functions with strong presentation skills. Proposed new processes, enhancing workflow stability, and boosted digital adoption by 20%. Show less

• Maintained a daily average ticket handling of 120+ tickets against the benchmark of 45 tickets (Outstanding performer for FY12-13)• Published 30+ process/work flow documents and SOW’s in 1.5 years so as to streamline the processes• Handling the VIP client escalations and provide them quick and hassle-free resolutions

• Handling inbound calls of The US customers for resolving problems related to HP Printers and selling HP products during the call.• Handling queries related to printers and providing appropriate solution to the customer on the call.• Analysis documents and presentations of new HP Printers launched in the market.• Preparation of report for unresolved printer queries suggesting the areas of improvement.

• Co-ordination of teams at DT Sites & resolving issues like level, coverage, quality, alarms, etc.• Verify the reports with the NPI’s at Ericsson for issues regarding level, quality and coverage• Drive test of Site for Call Origination Test, Hand over test & Coverage test• Network-Optimization by drive tests, antenna orientation changes and tuning the Cell-RF Parameters