Dr. Hitesh Bedi Email & Phone Number

Gurugram, Haryana, India

• Managing a 300 member team• Developed and fostered execution of a long term growth strategy for IT operations• Managing the implementation of an enterprise-wide ITSM system to boost the productivity and reduced quality error rate• Responsible for the Digital Transformation across Cinepolis India (IT Strategy andInitiatives)• Identified various opportunities to automate, re-engineer and induce IT enabled business process across the busines

Gurugram, Haryana, India

Supporting the strategical initiative to have UpToDate Asset Management system in place across the Ericsson LandscapeWorking as the Program Lead, at the same time leading the PMO function and other key program areasMain ResponsibilitiesPMO FunctionFinancial Budgeting and TrackingLeading the Group IT Function Initiatives towards improvement of Asset ManagementBackbone of the overall program strategy

Driving the Transformation Program in the area of Automation and AI and leading the Function to adapt to the new requirements, governance setup, uplifting, etc.Role - Program Manager – Automation and AIHigh Level Activities - Project Planning, Program Governance, Tracking of the various Projects, Budget Tracking, FTE Planning, Stakeholder Management, Steering Group Reporting, Risk Management, etc.Successfully setup the new platform for the Unattended UI Path & RPA BluePrism Automation & AI SuitesBuild the new Win 10 Image to be used across the landscapeImplemented SCCM to manage the Win 10 Clients/MachinesMade sure all the alignment with IT Security and Architecture

Gurgaon, Haryana, India

Working on the overall IT Transofrmation & Security Uplift as a part of the Program.Driving the Digital Transition & Transformation and leading the Security Function to adapt to the new requirements, governance setup, etc.Role - Program Manager - Digital Transformation & SecurityHigh Level Activities - Project Planning, Program Governance, Tracking of the various Projects, Budget Tracking, FTE Planning, Stakeholder Management, Steering Group Reporting, Risk Management, etc...Streams - IT Security (Asset Management & Control, TPC Management, Access Management)Application Transition & Transformation

Gurgaon, India

Executing various strategical programs/initiatives to strengthen Ericsson Security posture.Streams - IT Security (Privileged User Access Management, PAM) - Implemented the 1st PAM Solution in Ericsson, migrated access control of approx. 400 applications (~5000 servers) to the PAM Solution with Zero Downtime / IncidentsNetwork Access (DDI - DNS DHCP IPAM) – Insourced the DDI Solution and Update of the records to be used as fundamental source for other strategic programsFoundation Data – Executed a program to improve the data quality of foundation data in eCMDB (BMC)Integration and Automation across toolsPatch & Vulnerability ManagementConsolidation of CMDB's – Consolidated 3 IT Asset Repositories into 1 centralized CMDB

Gurgaon, India

Project/Program Manager ITSP4.0 Transformation: The program is envisioned to move all the enterprise applications (#118) from traditional infrastructure to Cloud to reduce Infra OPEX. Role - Program Manager for the complete program. Tracking of the Budget, FTE Planning, Execution Planning, Stakeholder Management, Steering Group Reporting, Risk Management, etc.Results: Project Successfully completed with 23% Infrastructure Cost Saving

Gurgaon, India

Project Manager ITSP4.0 Transition: The program scope is to insource the enterprise applications (#33) currently managed by TCS & IBM to Ericsson SDU’s (GSC India & Romania) to strengthen the Ericsson delivery and gain Cost savings & benefits.As a Project Manager, I was responsible for the end to end transition, recruitment, service migration of the in scope applications.Results: Successful completion of the transition (applications service transition) within the time and budget allocated.

Gurgaon, India

Project Manager Transformation & Efficiency Build-up Program: The program was designed to achieve the run rate savings by transforming existing business delivery to achieve the efficiency and introduce automation (Deployment Automation and Reporting Automation) to achieve the direct savings.Results: Achieved the target savings, a run rate savings of 2M INR per month

Gurgaon, India

Project Manager JAKT: As a Project Manager, responsible for setting up the first IT Delivery Center within Ericsson for Application Operations. Transitioned in 40+ MS Accounts from different vendors across globe.Results: Completed the project well ahead of the timelines with no impact on the service delivery of the SLO/KPI's of the transitioned applications. Increased visibility of the Capabilities of GSC India along-with supporting the backbone of Ericsson Business.

Gurgaon, India

Key Responsibilities Jan’2012 to June’ 2013• Feasibility study of new projects and Process Implementation Consulting.• Creating Project Plan for the process deployment requests according to Ericsson PROPS Model.• Creating SLA / WLA / OLA for internal and external customers.• Responsible for End to End deployment of Processes under Service Strategy, Design, Transition & Operation defined by Ericsson for MS@Ericsson.• Customization of Processes as per Customer requirements and developing processes which will help in overall performance improvement and business excellence.• Involves Travel On-Site and physical meetings in the countries where account teams and customers are based.• Align and assure smooth handover in terms of E2E Agreement (WLA/OLA) and Process Management.Projects Handled• Project Responsible for all the MSTOP Processes for the mentioned customers (Includes Feasibility Study, Cost and Resource Management, Project Planning, Onsite Deployment):•Netia Poland • Mobistar Belgium • Telstra Australia • Warid Pakistan

Gurgaon, India

Key Responsibilities • Working on Ericsson AXE-810/CPP Core Nodes, SmartEdge Routers, OSS.• Configuration of planned changes and Troubleshooting the network issues.• Loading of Correction Packages, Software & Hardware Upgrades.• Handling of network related issues impacting Roaming - IREG (IR24/IR32/IR35), TADIG.• Analyzing ISUP/ SCCP/ LU/ TCAP/ SMS/ MAP Traces to resolve critical issues.• Associated with testing of new Products like Blade Cluster, HSS & Roaming Products (RR, RHRC, RTD, PRG).Projects Handled• Handled 3G & 2G ICR (Inter Connect Roaming) Implementation & Rollout for Bharti India.• Involved in various other projects: Wifi Hotspot Solution, CMN & MPS (Location Based Services).• Completed Mobile Number Portability-MNP, A-PRBT, Call Centre Charging Rollout, CLI Screening & NDNC.• Key member for supporting Roaming Launch in Assam-Nesa.

New Delhi Area, India

Projects June‘2008 to Nov‘2009• Completed Six Sigma Yellow Belt Project to Increase Channel Capacity For all 1C Motorola Sites of HR, PB & UPE.• TRD Implementation as per corporate guidelines and audit of routing of calls.• TTSL NLD – Getting media through in co-ordination with the transmission team, database creation, POI commissioning, augmentation and Routing of calls with Different Tier1, Tier2 and private operators.Key Responsibilities • Worked as Assistant Switch Lead, handling all the Operation, Maintenance & Configuration related activities for complete North Region for all Core Nodes.• Worked as Assistant Manager-GSM Operations, taking care of all the Network Operations for North & South Region.• Planning for Capacity Expansion, Traffic Data, POI’s based on the daily reports.• Handling of exchange data, alarm supervision and traffic analysis.• Configuration and Maintenance of Mobile Switching Center (Ericsson AXE-810, Huawei CSOFTX3000, ZTE & Alcatel E10-MM).• Troubleshooting the network related issues related to Ericsson AXE 810 and Huawei CSOFTX3000. • Co-ordination with Billing Department, Customer Care and Business Control.• Carrying out network related administration and configuration.• E1 Augmentation, B Number/New Level opening, Short codes (VAS Codes), EOS Definition/deletion/changes.• Entire Switch backup, Exchange data backup on DAT tape as required.• Loading of correction packages as and when required.• Software loading of MGW, Csoftx3000, BAM, iGWB.• Second level Support to FM teams.• Acceptance testing, commissioning, augmentation and maintenance of POI’s with other operators.

Troubleshooting networks, systems, and applications to identify and correct malfunctions and other operational problems.Work with investigation teams in conjunction with major disturbances and failures or other serious Systems Problems as also to work for emergency support.Create and maintain process and technical documentation for all relevant processes and technologies.Create and maintain user rights assignments and other security measures.

Doctorate, Strategic Leadership

Pgdba, Marketing/Marketing Management, General, B

B.Tech., Electronics And Communication, A

Hsc - Higher Secondary School, Science

Ssc - Secondary School