Hitesh Chandra Email and Phone Number

Partner Management DSA Card Business, Digital Acquisition.

As Manager – Delhi/ NCR– JIO • Ensuring Daily Productivity of TSMs and Partners • Responsible for Training and Development.• Devices / Jio-fi Sales Management. • HNI Customer base Handling in Territory.• Maintain strong relationship with Retailers and Distributors.• Solutions to concerns of all SMB and Enterprises.• Retaining all Corporate and Individual Customer and Accounts.• Regular Feedback for Business improvement and New Products in the Market.• Launch and promotion of new Product in Market. (FTTX, Jio Phones, GigaFiber Etc.)• Handling Team of 15 TSMs (On role).• Ensuring Sales Target vs. Achievement as per AOP.• Business Development in assigned Territory.• Lead Generation through Social Media, India Mart Etc.

As Territory Sales Manager – Post-paid Distribution (DSA, Corporate), Aircel Delhi/NCR• Driving Sales through Tele-calling and field team through DSA/DST Channel.• Managing all aspect of Sales (Individual & Corporate), MARPU, involving acquisition churn and quality and ambiance management at agency.• Ensuring ROI & PNL for channel partner by comprehensive utilization of resources and manpower keeping Company interest in mind.• Business Development and promoting new Products.• Promote Data Sales with Maximum Acquisition. • Managing good relationship with channel partner to cultivate his belief in Company’s future plans.• 100% Sales target achievement month on month by sustaining churn within assigned limit.• Training and Skill Development of Tele-Callers, Backend Staff and Team leaders.

As Branch Lead – Post-paid Distribution (VMS/ ADVMS/ Channel), Bareilly, UP West• Instrumental in steering profitability and improving overall ROI & PNL of Franchise to win in the competitive market • Achieved business growth by increasing Post-paid, Pre-paid, Data, M-Pesa, Dongles and Handset sales • Attained Service Excellence by ensuring excellent customer service by improving on parameters like CSAT, Nodal Escalations, Q&Q Audits, Retention and Dialog Audits on counters Ensured 100% process follow up for all revenue audits & activation compliance • Identified and evaluated employee training requirements besides conducting staff appraisals and managing performance & staff disciplinary issues• Business Development in rural markets of UP west, Identification of low business areas and place promotions weekly markets in villages through channel partners.• Developed, managed and implemented promotions to drive sales • Won Safety Hero Award.

As Relationship Manager – Post-paid (Vodafone Metro & Mini Store), North Delhi• Reduced Losses at all Stores, Rectified Old Processes.• Business Development Postpaid, Prepaid, Data and Device.• Channel/Franchisee Profitability Increased.• Fast Forward Award.• Won 10 Times Best Manager in Metro.• Touched the Ever Highest Post-paid from Metro.• Managing Distributors and Improve Process Gaps for smooth operations. • Ensure to Make the Project Profitable and Managing the PNL Metro Stores.• Managing clients like DMRC, Paytm Samsung Etc.

Coco Store Management Profitabilily and HNI Customer Management , Postpaid Sales Prepaid Sales , Handset Sales , Dongle Sales , Retention & Relationship , Team Management , end to end Team Training and Motivation .Mini Stores Team And Channel Handling at South Delhi for 3 Years . Role : Postpaid Sales, Prepaid Sales, Data Card and Handset Sales , Control Churn , Customer Satisfaction , ROI of Channel .