Hitesh Kesaria Email & Phone Number

Chicago, IL, US

• Enterprise Transformations
• Executed a 2-year, $150M digital transformation initiative that streamlined customer utilization across all platforms, including self service and optimized workflows that reduced employee intervention by 20%. Lowered.
• Leveraged Generative AI to transform 5 key monoliths into over 200 microservices, consolidating legacy footprints, condensing project schedules by 20%, and improving productivity by 30%.
• Drove a 2-year, $55M data center project by heading 150 global employees in an on-premises to AWS cloud migration.
• Modernized the agent compensation system by migrating communications and technology structures from Mainframe to open-source. This raised flexibility for future operations by simplifying structures and enabling agent.

• Process Optimization
• Created cross-team collaboration guidelines that integrated feedback from historically underrepresented leaders. These insights maximized utilization on a per-position basis by consolidating the tooling portfolio from.
• Designs, optimizes, and scales networks to facilitate and support 25% year-over-year company growth.
• Optimized resource utilization by 50% and reduced computer-related expenses (CRE) by 50% after shifting from on-premises to cloud solutions.
• Reduced costs by 50% and accelerated overall application build time by 17% through experience-based microservice architecture principles that promoted reuse, streamlined complex CI/CD tooling, and standardized.
• Impacts both business and IT operations by upgrading business intelligence gathering and analysis. Improved digital conversion by 10% via trend analysis to boost user engagement. Increased in-development application.

• Employee Relations
• Designed technical training to reskill new hires on AWS, microservices, DevOps, and CI/CD, accelerating onboarding and productivity by 30%.
• Organizes, delegates, and evaluates the performance of over 200 cross-functional global employees and contractors to boost per-employee revenue generation by 20%.
• Achieved a 90%+ effectiveness score on annual employee experience surveys by leveraging 360-degree employee feedback to enhance compensation structures and internal career pathing.
• Reduced quarter-over-quarter attrition from 20% to 12% by onboarding, training, and mentoring engineers and junior developers in Agile product development standards and strategies.Solution Implementation
• Accelerated development time by 30% and lowered production defects by 10% after integrating robotic process automation (RPA) tools, such as UiPath and Assist Edge.

• Client & Vendor Relationships
• Improved third-party Customer Value Survey (CVS) scores by 20%, achieving a 9.5 out of 10 rating. Accomplished by leveraging C-level client interview sessions, establishing feedback loops, and observing real-time.
• Cultivated and expanded vendor relationships with AWS, Microsoft, and 15 other software vendors, including Salesforce, ServiceNow,.Net, and Java. Evaluated vendor performance and provided feedback to align statements.

• Executive Leadership
• Gathers architectural design, implementation, testing, and deployment needs to define project requirements, forecast expense budgets within a 10% deviation, and secure internal funding.
• Controls all account functions for an $85M P&L experiencing 112% growth in 12 months, including account mining, status reports, KPI improvement, and CXO relationships.
• Owns development milestones and improves the quality of 8 simultaneous global portfolio programs valued at $150M. Identifies defects and skill gaps to synthesize strategies that enable 90% testing coverage and resolve.
• Implements organization-wide strategies, including needs-based team toolsets, application development industry best practices, and technological innovations that leverage emerging AI and cloud technologies.
• Facilitated methodological transitions from Waterfall to Agile by procuring Product Owners and Agile Coaches.

Northbrook, IL

Mumbai

Pune