Hitesh Kumar Gupta Email & Phone Number

Lucknow, Uttar Pradesh, India

1. Project Manager – Commissioning of Emergency Care Center At Shree Ram Janam Bhoomi Teerth Kshetra, Ayodhya (10/2024 - 11/2024)Led the successful commissioning of the Emergency Care Center at the Shree Ram Janam Bhoomi site, ensuring the facility met all safety, health, and operational standards. Collaborated with stakeholders, including government officials and healthcare experts, to ensure alignment with regulatory requirements and best practices for emergency medical services.2. Worked Directly With DGM- Operations & Assist him in his regular worksMy key responsibilities include:1. Strategic Planning: Collaborating with senior management to develop and execute a comprehensive operational excellence strategy that aligns with the organization's overall goals and objectives.2. Process Improvement: Identifying, analyzing, and optimizing existing processes to reduce waste, increase productivity, and enhance customer satisfaction.3. Performance Management: Establishing and monitoring key performance indicators (KPIs) to measure the effectiveness of operational improvements and ensure ongoing progress.4. Risk Management: Identifying and mitigating potential risks to the organization's operational excellence such as compliance issues or external factors that may impact performance.5. Collaboration: Building strong relationships with cross-functional teams, stakeholders, and external partners to ensure seamless communication and coordination throughout the organization.6. Data Analysis: Utilizing data-driven insights to inform decision-making and guide the development of targeted improvement initiatives.1. Discharge TaT - Cash and Credit2. Bedside Admission & Discharges3. Waiting Time - OPD & Investigations 4. Housekeeping and Engineering Initiatives5. Revenue Initiatives6. Digital Adoption7. Special Projects & Other Key Initiatives8. NPS9. Patient Experience/Satisfaction

Lucknow, Uttar Pradesh, India

As an Operations Executive, I have worked in & managed below mentioned departmentsManaged Departments-1. Vaccination Department- Managed the vaccination center in Apollomedics In house and in Corporates also.2. Pharmacy (Home Delivery)- Worked in Pharmacy (Home Delivery) - Improve the Sale of HD Pharmacy, Promote to achieve targets.3. Manager in Radiology and Preventive Health Check-UP Department- Ensuring smooth functioning of the department with maintaining all the TATs as mentioned in the processes l Checked all the billing and services taken by the patient and keep eye on conversion and revenue loss l Taking Morning Rounds of the Department and Check adequate staff is available or not l During Morning Rounds, check the HK Related queries, like cleaning etc l Try to Reduce the waiting time of Radiology and PHC Patients l Solving Queries of Radiology & PHC Patients and rectify his complaints if any l Ensuring smooth functioning of Radiology & PHC Department areas with maintaining all the TATs as mentioned in the process l Coordinating with the billing department and resolving any issues of Radiology Department regarding their bills l Ensuring that patients and attendants are aware of the medical status as well as the bill status of the patients l Following up with consultants regarding the pending reports and try to reduce the pendency on daily basis. Prepare monthly report of PHC Department4. Manager On Duty -Six Months Worked as MOD and handling all the hospital services5. Personal Assistant (Chairman Orthopaedics Department)- Scheduling Appointments l Scheduling OT’s, l OT Conversion l Managing Ortho OPD l Assisting Doctor in IPD rounds

Kanpur Nagar, Uttar Pradesh, India

Roles & Responsibilities• Daily meeting with all the admitted patients and solving of all the queries• Briefing of the patients on the rights and responsibilities• Daily following up with nursing in charges of any problem regarding Pharmacy/Diagnostics/Other Services• Daily ensuring dispatch of completed files of the patients discharged to MRD• Ensuring smooth functioning of the IPD areas with maintaining all the TATs as mentioned in the processes• Coordinating with the billing department and resolving any issues of inpatients regarding their bills• Ensuring that patients and attendants are aware of the medical status as well as the bill status of the patients• Following up with consultants regarding the discharges of the patients and improve on the discharge times of the patients• Responsible for the correctness of the patient medical records and discharge summaries.• Prepare Daily IPD Reports• Ensure Dietician round complete on daily basis.• Working as MOD in COVID HOSPITAL & GENERAL HOSPITAL

New Delhi Area, India

* Work with administrators to plan and coordinate the health Services of a Hospital* Manage Coordination between Hospital Employees* Solving Patient Grievances* Try to increase conversion of Patient for surgeries* Supervise all the areas of Hospital like Reception, OPD, Counsellors, House Keeping* Generate Reports for Operation MIS* Duty Manage* Managing Patient Admission & Discharge on Time* Lens Availibility* Indenting, Purchase Order

Lucknow Area, India

Provide Cashless Facility to the patient & Managing Floor Requirements

Lucknow Area, India

Lucknow Area, India

Tie-ups with the Insurance companies and TPA’s and provide Cashless Facility to the patient l Worked and Prepared documents for Hospital NABH Entry Level

Master Of Business Administration - Mba, Business Administration, Management And Operations

B.Com, Business/Commerce, General