Hitesh Luthra Email & Phone Number

Noida, Uttar Pradesh, India

• Working with Team of L3 engineers as Escalations Manager and Team Lead.• Change Management- Experience with the planning, coordinating and follow up approvals, implementation of technical changes.• Problem Management – Working to identify the root cause on reactive/Proactive problems and prevent them.• Documented support interactions in system for future reference and addition to knowledge base.• Assisting team of professionals in implementation of different projects.• Collaborate with IT teams to identify ways to increase support response time and end user satisfaction.• Analyse and understand incident trends, communicate with problem management for reducing issues/impact and drive efficiency in environment.• Physical-to-Virtual Migration Experience – Performed numerous P2V migrations using VMware’s P2V tool, VMConverter and other products like Symantec Ghost, etc.

Noida, Uttar Pradesh, India

• Identify and implement solutions based on client needs• Hands-on experience on Amazon Web Services platform.• System administration experience of computer systems especially on Windows environment and VMware• Perform the duties of Training Coordinator, QA Engineer and Escalations Manager as assigned and certified• Lead infrastructure implementations – provide estimations, technical direction, coaching and mentorship• Support project managers to plan/control technical tasks and scope• Administrator Azure AD users, groups and devices, and participate in migration between on-premises and Azure AD through AD connect.• Trained people/colleagues on his/her domain expertise or SME to achieve a common goal

Noida Area, India

• Managing team of 18 colleagues on Global support (Level 3) for entire organisation• Recognized for delivering leading edge solutions that consistent meet complex business requirements. • Knowledge of Wintel platforms, and Networking Infrastructure (Work group, Domain, DHCP, DNS).• Involved and delivered multiple Automation projects (PowerShell, Autoit and Python)• Contribute in quality and productivity improvement projects, providing analysis of information.• Delivering & implementing the projects as per scheduled millstones.• Determine areas of improvement in process/project and initiate changes.• Defining best practices for project support and documentation.• Maintain operational efficiency with proactive oversight and corrections.

Noida, Uttar Pradesh, India

• Remotely assisting 70,000 customers Worldwide on Technical issues• Troubleshoot e-mail, calendaring & scheduling issues.• Troubleshoot problems of Cisco VPN, Lotus Notes, Firewalls• Work on issues related to Active Directory, user permissions and passwords.• Remotely assisting users either through Remote assistance tool (LAN) or VPN.

Delhi, India

• Maintain all databases of 350s of Clients in World Bank which is basically on lotus notes (mail Server).• Maintain Notes User IDs (re-certify, move, rename, and recover).• Troubleshoot problems of Cisco VPN, Lotus Notes, Firewalls.• Being SME for OS, accountable for any OS related query/ issue related to servers or desktops.

Delhi, India

• Troubleshooting problems pertaining to System Performance, Network Administration, and Application Conflicts & System Bugs.• Addressing queries regarding the Information System & extending support to the clients including maintenance of hardware / software support.• Planning strategies for maintaining daily & weekly backup of the servers and secure company database.

Delhi, India