Hitesh Mestry Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Led a transformative initiative, redesigning and implementing user documentation for Fleet Maintenance. Fostered a culture of innovation and best practices within the facilities team.Conducted a comprehensive business process analysis, swiftly addressing key issues, and implemented lean processes, significantly boosting overall operational efficiency.Engineered and deployed custom Power BI Dashboards, achieving an outstanding 70% improvement in operational efficiency through precise Fleet Utilization analysis.Proactively initiated a pilot for Radio assignment, effectively resolving radio availability issues and streamlining operational processes for remarkable productivity gains.Automated the vacancy submission process for facilities, streamlining workflow for heightened efficiency.Automated the UP Express day pass process, ensuring seamless adherence to Standard Operating Procedures (SOP) organization-wide.Spearheaded the creation of a dynamic SharePoint website, revolutionizing the onboarding experience for new hires and facilitating a positive, efficient integration into the organizational culture.Managed the tracking of vacancies and submitted requisitions on Oracle.Reconciled expense reports in Oracle iExpense, meticulously verifying mileage for Station Ambassadors, and ensuring financial accuracy.

Toronto, Ontario, Canada

Applied active listening skills and empathy to understand the nature of each call, anticipating and meeting customer needs at the first point of contact.Successfully de-escalated potentially volatile situations, maintaining a high standard of customer service excellence.Stayed current with new policies, procedures, and services, actively contributing to regular coaching meetings to address customer service trends and issues.

Drove sales through the engagement of customers, suggestive selling, and sharing product knowledge.Remained knowledgeable about and answer questions related to merchandise, sales, promotions, and store policyCreated a warm and cozy atmosphere for our guests in accordance with the vision of the store by acting in a welcoming and approachable manner during customer interactionsProvided recommendations based on customer’s stated preferences, needs, and desiresFostered a competitive yet collaborative team environment

Toronto, Ontario, Canada

Took customer satisfaction initiatives by swiftly resolving inquiries and complaints, demonstrating effective issue clarification, situation explanation, and timely follow-up, resulting in heightened customer satisfaction levels.Acted as a key liaison with the machine vendor, employing proactive communication via phone and email to escalate and successfully resolve intricate technical issues, ensuring uninterrupted gaming experiences for patrons.Pioneered the development of Standard Operating Procedures (SOPs) for previously resolved issues with the machine vendor, streamlining processes and enhancing operational efficiency.Managed financial transactions with precision, undertaking responsibilities such as cashing in runners, meticulously counting and verifying deposits from POS stations, contributing to the seamless financial operations of the establishment.Exhibited strong leadership skills by playing a pivotal role in the training and onboarding of new employees, imparting comprehensive knowledge of policies and procedures, fostering a skilled and cohesive team.Ensured a superior gaming environment by effectively communicating rules and regulations to patrons, addressing inquiries with professionalism and expertise, thus contributing to the overall quality service and positive customer experiences.

Toronto, Ontario, Canada

Spearheaded the creation of visually engaging and informative dashboards for Google and Facebook Ads using advanced features in Google Data Studio. The result was a significant improvement in our paid acquisition strategies, enabling the company to make data-driven decisions that directly impacted market reach and ROI.Innovatively designed and implemented Extract, Transform, Load (ETL) scripts, automating and seamlessly integrating diverse data sources. This not only streamlined internal processes but also contributed to heightened operational efficiency, reducing manual workload and data errors.Pioneered the development of an intuitive Inventory Tracker for Frozen Food and Kibble. This bespoke solution not only optimized the Inventory Tracking Process but also facilitated real-time insights, ensuring accurate stock levels, and supporting proactive decision-making in inventory management.Assumed complete ownership of the Procurement & Production Planning Process. Through collaborative efforts with key stakeholders, successfully addressed service disruptions, demonstrating a keen ability to navigate challenges and drive solutions in a dynamic and fast-paced environment

Vaughan, Ontario, Canada

● Optimized query performance using profiling tools and SQL● Created interactive, customized, and shareable dashboards for building automation data● Analyzed Energy Usage pattern for Issue Detection and Correction to help minimize the issues● Published dashboards on Tableau Server and reduced Emission Constant (GHG emission)● Proactively participated in business opportunities based on research results and industry analysis trends with strategy implementations

Mumbai, Maharashtra, India

● Suggested enhancements to LWT tools; reported bugs and escalated issues to Developers.● Performed Regression Testing on the web applications UI for Extended lanes projects and future enhancements● Provided Constructive feedback for continual improvement on the LWT tool.● Regular engagement in Sprint scrum meetings to help prioritize all defects based on severity while providing solutions in accordance with the JIRA dashboard● Created error-trend-analysis approach resulting in the achievement of 98% baseline quality on each map area.

Advanced Diploma, Cloud Computing For Big Data

Bachelor Of Science (B.Sc.), Computer Science