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Hitesh Mudgil Email & Phone Number
General Administration
at
Air India Limited
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
General Administration
Location
Chandigarh, India
Company size
Who is Hitesh Mudgil? Overview
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Quick answer
Hitesh Mudgil is listed as General Administration at Air India Limited, a with 26478 employees, based in Chandigarh, India. AeroLeads shows a matched LinkedIn profile for Hitesh Mudgil.
Hitesh Mudgil previously worked as National Head at Hersheinbox and Co-Founder at Desi Peppers By Sunny Foods. Hitesh Mudgil holds Bachelor Of Laws - Llb, Law from Ccs (Chaudhary Charan Singh)University.
Company email context
Email format at Air India Limited
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Air India Limited
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Profile bio
About Hitesh Mudgil
SIX Sigma Certified professional with proficiency in supervising team for running successful process operations & experience of developing procedures, service standards for business excellence.Skills in interfacing with clients, cultivating relations with them for securing repeat business and ensuring quality delivery of services as per the SLA. An enterprising leader with the ability to motivate personnel towards achieving organisational objectives and adhering to industry best practices.Strengths: - Conceptualizing customer services strategies based on extensive analysis of service operation and market dynamics.- Synchronizing with various teams, updating process to project information in the best manner; ensuring continuous interaction with the various cross functional teams, including IT team, between-the-project alterations in deliverables, status quo reporting of the project and operational reviews. - Directing call centre operations and backend operations & other activities related to customer services. - Defining service standards and guidelines that serve as benchmark for excellent service delivery thereby contributing towards ameliorated service revenue generation. - Meeting deadlines and turnaround time without compromising quality norms and adhering to SLA.- Building and maintaining healthy business relations with major clientele, ensuring maximum customer satisfaction by achieving performance parameters delivery & quality norms.- Undertaking responsibilities of removing unnecessary procedures in processes; ensuring uniformity in the process for better customer experience. - Setting out quality standards for various operational areas, ensuring a high-quality customer experience as per Collections and retention KPIs while adhering to the SLA and work processes.- Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.
Listed skills include Leadership, Six Sigma, Auditing, Customer Relations, and 35 others.
Current workplace
Hitesh Mudgil's current company
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Air India Limited
11 roles
Hitesh Mudgil work experience
A career timeline built from the work history available for this profile.
National Head
Current• Planned and coordinated conferences, interviews, training sessions and other office events, overseeing logistics, catering and AV setup.• Established clear procedures for team work, document tracking and data reporting.• Conducted thorough data analysis to identify trends, opportunities, and areas for improvement, and presented findings to senior management• Overseeing the day-to-day operations of the business, including production, & inventory management.• Boosted profit opportunities, analyzing cost, contract performance and risk for corrective action.• Conducted financial analysis to manage risks and benefits.
Nov 2021 - Present
Co-Founder
Desi Peppers By Sunny Foods
Jun 2017 - Oct 2021
Location Head
• Developed loyal and highly satisfied customer base• Increased collections by driving operational efficiencies• Monitored cash intake and deposit records,• Set and enforced policies focused on increasing team productivity
Nov 2010 - May 2017
Assistant Manager
• Ensure that all activities are aligned with policies and standards• Monitor progress, resolve issues, and ensure timely completion of tasks• Validate tracking and updating of significant contract inputs.• Managed files, organize documents, and maintain proper record keeping
Nov 2008 - Oct 2010
Deputy Manager
• Guided and motivated the team to achieve all business KPI assigned• Achieved 100% compliance score for mystery internal audits• Successfully conducted various skill enhancement trainings for the team (Conflict• Managed quality and training related metrics for Dell process in US Market
Apr 2008 - Oct 2008
Assistant Manager
• Managed team of 16 members (1 Team leader & 8 executives)• Closely worked with HR & Quality to improve business KPIs• SPOC for Scheduling and manpower planning across projects run at centre• Successfully managed transportation process for IBM as an additional task
Dec 2005 - Mar 2008
Senior Executive - E1B
- To handle ID management and scheduling & forecasting.- To do RTM (Real Time Monitoring).- Responsible for preparing MIS for contact centre like DPR (Daily Productive Report & CWN).- Responsible for provisioning of services to the customers and to make outbound calls like Welcome Calls, Billing Related Calls Etc.
Jul 2005 - Dec 2005
Customer Support Executive
Aug 2003 - Jun 2005
Customer Care Executive (Outbound)
Orion Dialog Pvt. Ltd
Jan 2002 - Jul 2003
Sales Trainee - Sbi Cards
Jan 2001 - Dec 2001
8 education records
Hitesh Mudgil education
Bachelor Of Laws - Llb, Law
Master Of Business Administration (Mba), Finance, B
Bechalor, Humanities, B
Post Graduate Diploma, Sales & Marketing, B
Nis Sparta Ltd
Senior Secondary, Arts, C
Punjab School Education Baord
Diploma, Computer Applications, A
Perfect Computer Centre
Education record
Govt Model Sr. Sec School Sec-20 Chandigarh
Education record
Govt Model Sr. Sec School Sec-20 Chandigarh
FAQ
Frequently asked questions about Hitesh Mudgil
Quick answers generated from the profile data available on this page.
What company does Hitesh Mudgil work for?
Hitesh Mudgil works for Air India Limited.
What is Hitesh Mudgil's role at Air India Limited?
Hitesh Mudgil is listed as General Administration at Air India Limited.
Where is Hitesh Mudgil based?
Hitesh Mudgil is based in Chandigarh, India while working with Air India Limited.
What companies has Hitesh Mudgil worked for?
Hitesh Mudgil has worked for Air India Limited, Hersheinbox, Desi Peppers By Sunny Foods, Tata Teleservices Ltd, and Virgin Mobile India.
How can I contact Hitesh Mudgil?
You can use AeroLeads to view verified contact signals for Hitesh Mudgil at Air India Limited, including work email, phone, and LinkedIn data when available.
What schools did Hitesh Mudgil attend?
Hitesh Mudgil holds Bachelor Of Laws - Llb, Law from Ccs (Chaudhary Charan Singh)University.
What skills is Hitesh Mudgil known for?
Hitesh Mudgil is listed with skills including Leadership, Six Sigma, Auditing, Customer Relations, People Management, Key Account Management, Forecasting, and Telecommunications.
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