SIX Sigma Certified professional with proficiency in supervising team for running successful process operations & experience of developing procedures, service standards for business excellence.Skills in interfacing with clients, cultivating relations with them for securing repeat business and ensuring quality delivery of services as per the SLA. An enterprising leader with the ability to motivate personnel towards achieving organisational objectives and adhering to industry best practices.Strengths: - Conceptualizing customer services strategies based on extensive analysis of service operation and market dynamics.- Synchronizing with various teams, updating process to project information in the best manner; ensuring continuous interaction with the various cross functional teams, including IT team, between-the-project alterations in deliverables, status quo reporting of the project and operational reviews. - Directing call centre operations and backend operations & other activities related to customer services. - Defining service standards and guidelines that serve as benchmark for excellent service delivery thereby contributing towards ameliorated service revenue generation. - Meeting deadlines and turnaround time without compromising quality norms and adhering to SLA.- Building and maintaining healthy business relations with major clientele, ensuring maximum customer satisfaction by achieving performance parameters delivery & quality norms.- Undertaking responsibilities of removing unnecessary procedures in processes; ensuring uniformity in the process for better customer experience. - Setting out quality standards for various operational areas, ensuring a high-quality customer experience as per Collections and retention KPIs while adhering to the SLA and work processes.- Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.