Hitesh S. Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Assisting customers in locating products, understanding features, and making informed purchase decisions, enhancing overall satisfaction.• Managing the inventory, ensuring products were stocked appropriately and in accordance with the store’s layout.• Collaborating with team members to drive sales promotions and achieve monthly targets, consistently surpassing set goals.• Handling the Point of Sale (POS) system for billing, returns, and exchanges, ensuring accuracy and… Show more • Assisting customers in locating products, understanding features, and making informed purchase decisions, enhancing overall satisfaction.• Managing the inventory, ensuring products were stocked appropriately and in accordance with the store’s layout.• Collaborating with team members to drive sales promotions and achieve monthly targets, consistently surpassing set goals.• Handling the Point of Sale (POS) system for billing, returns, and exchanges, ensuring accuracy and efficiency.• Providing feedback and suggestions to the management for store layout enhancements based on customer behavior and preferences.• Attending regular training sessions to stay updated on product knowledge, sales techniques, and store policies.• Assisting in visual merchandising, ensuring the store’s appearance was in line with brand guidelines and seasonal promotions.• Resolving customer inquiries and complaints in a professional and timely manner, reinforcing the brand’s commitment to customer service excellence. Show less

Melbourne, Victoria, Australia

• Conducted an initial high-priority risk identification of the organization's new website, identifying critical vulnerabilities that required immediate attention before the site went live.• Performed a comprehensive security audit during Phase II of the project, reviewing data storage systems and providing recommendations to enhance protection against data breaches and unauthorized access.• Delivered an in-depth report detailing the security issues and conducted… Show more • Conducted an initial high-priority risk identification of the organization's new website, identifying critical vulnerabilities that required immediate attention before the site went live.• Performed a comprehensive security audit during Phase II of the project, reviewing data storage systems and providing recommendations to enhance protection against data breaches and unauthorized access.• Delivered an in-depth report detailing the security issues and conducted authentication and authorization testing to mitigate privilege escalation risks, improving overall security posture.• Presented the findings to stakeholders in an online meeting, providing clear remediation strategies and collaborating with the developer team to ensure the implementation of robust security measures.• Proactively communicated with the web development team to clarify security requirements, ensuring thorough assessments and timely implementation of solutions.• Collaborated with team members and worked independently to meet project timelines, demonstrating strong initiative and a keen understanding of website security, data protection, and risk management. Show less

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Collaborated with a cross-functional team to optimize supply chain processes and enhance delivery efficiencies.• Played a pivotal role in maintaining accurate inventory levels, ensuring timely replenishment to meet customer demands.• Assisted in route planning and optimization, reducing transportation costs and delivery times.• Fostered strong relationships with suppliers and customers, enhancing communication and ensuring satisfaction on both ends.• Adhered to safety and… Show more • Collaborated with a cross-functional team to optimize supply chain processes and enhance delivery efficiencies.• Played a pivotal role in maintaining accurate inventory levels, ensuring timely replenishment to meet customer demands.• Assisted in route planning and optimization, reducing transportation costs and delivery times.• Fostered strong relationships with suppliers and customers, enhancing communication and ensuring satisfaction on both ends.• Adhered to safety and quality standards, consistently achieving high compliance scores during audits.• Actively participated in team meetings and training sessions, constantly seeking opportunities to learn and improve.• Utilized state-of-the-art tracking and management software to monitor deliveries and provide real-time updates to customers.• Contributed to the company’s sustainability initiatives by implementing eco-friendly practices in our operations. Show less

Mumbai, Maharashtra, India

Provided technical support to clients via phone, email, and remote desktop tools, ensuring timely resolution of issues and exceptional customer serviceCollaborated with cross-functional teams to identify and resolve recurring issues, resulting in improved overall system performanceMonitored network performance using network management tools, implementing proactive measures to optimize and maintain network stabilityconsistently demonstrated strong problem-solving skills… Show more Provided technical support to clients via phone, email, and remote desktop tools, ensuring timely resolution of issues and exceptional customer serviceCollaborated with cross-functional teams to identify and resolve recurring issues, resulting in improved overall system performanceMonitored network performance using network management tools, implementing proactive measures to optimize and maintain network stabilityconsistently demonstrated strong problem-solving skills, adaptability, and the ability to effectively communicate complex technical concepts to non-technical users. My extensive knowledge of various operating systems, software applications, and networking protocols has enabled me to efficiently resolve issues and ensure customer satisfaction. Show less