Hitesh Ssharma, Mba, Pmp®, Cscp® Email & Phone Number

Vancouver, British Columbia, Canada

• Trained and mentored new concierge team members on best practices and customer service standards, resulting in a 30% improvement in team performance and a significant reduction in complaints.
• Managed emergencies like fire alarms and power outages and prepared a comprehensive report for the Council members, resulting in bolstered trust and relationships
• Developed and maintained strong relationships with contractors, which resulted in quicker resolutions in the most cost-effective way
• Optimized concierge desk operations by introducing technological tools for scheduling systems, which increased efficiency by 20%.
• Designed an emergency response plan for the concierge team, ensuring resident safety and efficiently handling unforeseen incidents.

Delhi, India

• Orchestrated Inventory Optimization requests for brands totalling an average size of 300 million units per year, achieving optimal inventory levels at distribution centers and stores with impeccable accuracy.
• Played a crucial role in navigating through the Covid Impact Mitigation Strategy, negotiated with vendors for over ~67 million units, mitigating 92% cancellation risk
• Improved Vendor's On-time performance by 10% cumulatively by tracking Time and Action planning of garment production cycle and enforcing points-based scorecards for objectively monitoring and controlling
• Collaborated with regional leaders to discuss the analytical view of their team's performance issues, seeking feedback and responding to ad-hoc requests/queries.
• Instituted project management methodologies while handling critical projects like the Suez Canal Congestion in 2021 and conducted value stream mapping to ensure the efficiency of the processes.

Delhi, India

• Managed a team of 13 full-time employees to execute daily operational activities, i.e. Purchase Order Management, Daily KPI Reports, Dashboards, In-season activities, and demonstrated Servant Leadership through.
• Led implementation of a new CRM system, conducting user acceptance testing and providing comprehensive training to the production team, which boosted vendor retention rates by 20% within the first year.

Delhi, India

• Developed and facilitated a control tower dashboard for the Brand's leadership to gauge performance that improved decision-making efficiency by 25%.
• Supervised Daily Operational Activities and Monitored & Control processed through audits

Tikri, Gurugram

• Carried out the responsibilities of Reporting Analyst for Project Managers and the Directors for GE Healthcare – Installs Team
• Published weekly and monthly dashboards as a core KPI, which played a crucial role in the Project Manager's yearly assessment & and ratings
• Applied Lean Six Sigma Methodologies, contributing 10% less processing time in daily operational activities as a part of continuous improvement and driving excellence, recognized by Global Corporate Quality Leader.
• Facilitated cross-departmental workshops to align process improvements with organizational goals, which resulted in a 15% reduction in operational errors and boosted interdepartmental collaboration.
• Trained new hires in the team and conducted orientation sessions, helping them understand and embrace the organizational values and norms
• Established SOPs for standardized delivery of work and forming contingency backup plans

Delhi, India

• Optimized the monthly reporting system by integrating advanced data analytics tools, which reduced report generation time by 50% and improved the accuracy of operational insights.
• Automated routine data entry and reporting tasks using VBA macros and SQL queries, resulting in a 40% reduction in manual errors and saving 10 hours per week for the operations team.
• Analyzed historical data and forecasted trends to inform strategic planning decisions, which enabled a 20% increase in resource allocation efficiency and boosted overall operational performance.
• Published dashboards for the Board of Directors and Process Owners for performance review of teams and responded to Ad-hoc requests.

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services, 3.67 Cgpa

Pmp®, Project Management

Postgraduate Diploma In International Business Operations, International Business, B

Bachelor Of Commerce - Bcom, Commerce