Deputy Manager Of Information Technology
Current• Maintained and supervised IT services for different projects under Piramal Swasthya with a team of 12 IT executives in Assam, Bihar, Jharkhand, and Himachal Pradesh.• Led the implementation of IT infrastructure and services for the National Health Mission under the PPP model. This included the establishment of a 50-seat state Health Helpline number (104), 25-seat ECD projects and 78 mobile medical units for healthcare services in remote areas of Assam.• Implementation of Telemedicine services for Health and Wellness centers and mobile medical units.• Managed a data center comprising 30 servers, network equipment, firewalls, and a client environment of 300 systems.• Designed, developed, and implemented IT policies and procedures to ensure compliance with industry standards and regulations.• Evaluated RFP proposals, identified requirements, and provide assistance in identifying suppliers to meet the organization's policies.• Led the IT team during new project implementation, overseeing planning and execution.• Coordinated with upper management to plan and execute IT projects and initiatives.• Maintained updated documentation for current hardware and software configurations, as well as proposed future installations, testing, and modifications to the existing environment.• Identified, developed, and negotiated with vendors to ensure timely supply of inventory, computer peripherals, and hardware devices in accordance with SLAs to facilitate smooth project activities.• Created and periodically reviewed the application training program for end-users, aiming to enhance their performance and minimize errors in data entry.• Worked closely with IT team members to arrange periodic trainings, improving technical skills and response time. Monitored the progress of logged tickets and followed up with respective teams.
