• Managed the office of the CEO, which included managing the Executive Secretary, CEO's calendars, appointments, meetings, client visits, travel plans, hotel bookings, visas, follow-ups, office expenses, facility, and personal tasks.• Provided executive assistance to other senior leaders (Directors - Business Development, Finance, Operations, International Marketing, Projects), Center Managers, Project Heads, and other functional heads.• Liaised with the functional heads of 4 healthcare units in Dubai to keep tab on the daily operational/BD/marketing/Projects/HR activities, reported exceptions, and followed up on key-action items to ensure compliance.• Assisted senior management team in preparing business proposals, revenue reports, & strategic plans. • Coordinated with Corporate Office to manage major events, client visits, organizational changes, and other ad-hoc tasks.• Coordinated and engaged in interdepartmental and various committee meetings.• Liaised with the Projects Director, the Project Manager and the Project team to keep track of the ongoing projects, and provided status update to the Management team on a weekly basis.• Prepared and submitted the weekly progress reports to the project management office.• Ensured proper storage and accuracy of project documents.• Managed vendor payment database and coordinated vendor payments.Highlights:▪ As the main POC for major events like World Economic Forum (Davos), World Government Summit (Dubai) & Arab Health (Dubai), was commended for effectively coordinating with organizers, employees, vendors & clients.▪ Commended for providing effective assistance to international business teams in Kuwait, Saudi Arabia, and Nigeria.▪ Coordinated approval of new-hire contracts, employment visas, JDs, appraisal, DHA/HAAD/MOH licenses, and international visas.▪ Commended for initiating and preparing “Project Logs” to document the important dates, key milestones, payments, and communications related to all projects.

• Reporting directly to the COO/VP, I managed the planning, budgeting, and delivery of healthcare & disaster management training programs through 7 branches, 125 training sites, and 23-member strong team.• Led the planning, designing, delivery, costing, budgeting and launch of new/customized training programs.• Created brochures, training materials, multimedia visual aids and presentations for the new training programs.• Led the team in special projects/events, project bidding, & assisted senior leaders in expansion plans.• Aligned Operations & HR functional initiatives with the overall business plan.• Successfully drove change management initiatives within the organization.• Managed the operational P&L, facilities, and HR Operations across the 7 branch offices.• Managed recruitment, selection, payroll, leave management, employee relations, induction/exit, and appraisal for the permanent and contractual staff.• Developed succession plans and candidate pipeline for each branch and division.• Represent IIEMS at conferences, seminars, workshops, etc. and network actively to propagate the brand and the business.• Prepared concept notes and business proposals on various topics on behalf of the VP and the Chairman.• Oversaw the administration, facility management, and purchase of office equipment, hardware/software, & licenses across 7 branch offices.• Created & implemented budget approval process for various courses.• Liaised with the web development team to revamp the company website.HIGHLIGHTS:• Achieved an average YoY growth of 34% in the number of trainees during 2013-15 and improved overall course profitability by 20%.• Planned, designed and executed a UNDP-sponsored TNA project involving 2250 Disaster Management professionals across Kerala.• Developed new HR system, policies, and processes conforming to the existing Labour Laws.• Successfully led the team at IIEMS to achieve AHA's Gold & Platinum Recognition Awards in 2014 and 2015 respectively.

• Reporting to the Managing Director and Senior Manager Operations, I managed the training programs/projects from 2 offices in Trivandrum and 14 franchisees across Kerala.• Liaised with external trainers to execute the Corporate Training, Outbound Training, and Campus-to-Corporate Training.• Liaised with the SMEs, software team, video production/editing team, and trainers to produce an online-tutorial program for school students.• Conducted needs analysis, customized training programs, delivered training and oversaw other outbound training programs.• Managed a team of 7 full-time trainers, 5 office staff, a team of part-time trainers and franchisees.• Managed a team of 16 medical transcriptionists.• Worked closely with the software development team of ITrans Info Solutions to develop educational solutions.Highlights:• Conceptualized a new vertical "ITrans HR Solutions" to provide HR support to small-to-medium enterprises.• Successfully conducted needs assessment, and managed program design and delivery of functional and behavioral skills training for 2 Corporates and 2 Professional Colleges.• Achieved 25% improvement in operational efficiency at the franchisee level by implementing best training practices.• Managed payroll, recruitment, training, and appraisal of reporting staff.• Worked closely with the software development team of ITrans Info Solutions to develop educational solutions.

Donned multiple roles during my tenure at Accentia, during which I worked closely with the senior management and the department heads.Started as a trainee in Nov 2003, volunteered for recruitment in Dec 2003, became a training team lead in June 2004, and multiple roles thereafter, and culminating in the HR and L&D role.By early 2009, I was managing the entire recruitment process – in-house, job fairs, campus interviews, resume search and job posting (online and offline). Managed 88 in-house recruitments, 5 campus recruitments, and 10 Job Fairs. Was responsible for employee welfare programs, overseeing the HR Admin tasks, vendor, and grievance management. Worked closely with the VP (Operations) and Production Manager to recruit independent contractors across USA, and managed their payroll.Team Size: 2 junior HR Exes.Between June 2004 and July 2012, I trained more than 700 trainees in medical transcription. Lead & supervised the training team (12 Team Leaders and 4 faculty). Continuously improvised the training programs to suit the changing business needs. Managed need assessment, planning, design, delivery, evaluation, budget, and learning strategies to support the vision of the organization.Instituted and managed staff referral awards across 7 business units in India. Reduced hiring costs by 66%. Introduced and managed the health insurance program for employees in 7 units. Integrated the training activities across the 7 centers. Reduced the employee training cost by 33%. Reduced training period from 6 months to 4 months. Proposed converting training division as an independent profit center.