Jason Hitz Email & Phone Number

Milwaukee, Wisconsin, United States

Brookfield, Wisconsin, United States

Milwaukee

Milwaukee, Wisconsin

• Supervise the Helpdesk support staff by providing support/direction and dealing with administrative issues as needed.• Gather and analyze metrics to benchmark the helpdesk workload/performance and identify trends in call center issues.• Responsible for early detection of disruptions in service and call trends.• Work with support teams to resolve current widespread issues.• Place Front End Messages, create templates and maintain SLAs.

• Provide first level technical support to Kohl’s employees throughout the United States. • Trouble-shoot hardware, software and connectivity issues for POS registers, Workstations, and Mainframe.• Provide timely resolutions to mission-critical application users.• Earn solid reputation for minimizing downtime, resolving issues and providing exceptional customer service.• Escalate incidents as needed. Extensively utilize ServiceNow to document and track issues.

Mequon, Wisconsin

Managed department’s fresh meat goods.Kept shelves stocked accordingly filling organizing facing pricing and tagging products.Assisted customers providing information on pricing purchases and products.Kept meat aisles and storage and work areas in clean orderly and sanitized condition.Experienced with selling and cross selling of meat products.Greeted customers helping them navigate the store to find products departments and answering questions.Managed stock levels by moving meats from inventory to the sales floor.

Serve wine, bottled or draft beer, liquor, and mixed drinks.Clean bar and work area, and stock bar with alcohol, mixers, garnishes and related supplies such as ice, glassware, napkins, and straws; order or requisition liquors and supplies to maintain workflows and meet patron demands.Keep track of beverages for each member and balance cash receipts at end of shift.Greeted patrons and took food and beverage orders.

Deliver friendly and efficient service to ensure a pleasant dining experience for all guests. suggesting menu items and preparing specialty drinks according to corporate specifications.Completed side work such as refilling condiments, shaking and sorting linen, hanging drapes, and cleaning/storing serving equipment.Accurately totaled processed and collected payments from guests using the point-of-sale system handling money processing credit and debit cards making change and processing gift certificates cards and vouchers.Assisted guests with making menu choices in an informative and helpful fashion.

Bachelor'S Degree, Information Technology

Bachelor’S Degree, Cyber/Computer Forensics And Counterterrorism

Activities and Societies: National Technical Honor Society Graduated with highest honors with my Associates Degree in Network Systems.

Associate'S Degree, Network And System Administration/Administrator

Activities and Societies: National Technical Honor Society

Education record