Heather Jacoby Email & Phone Number

Pittsburgh, Pa

• Performed as a team member to support the mission of the Archbishop of the Anglican Church in North America & Bishop of Pittsburgh through periods of organizational transition • Responded to diverse requests of Clergy, Parish staff & Parishioners • Administrative support for the Director of Administration & Finance• Produced reports and researched inquiries for the Bishop’s office, Financial & Administrative office & Director of Communication’s office• Maintained up-to-date database records of clergy, clergy spouses, parishes and board members and updating all other database records while ensuring a high degree of consistency and accuracy• Integral team member of Salesforce database transition team. Guided staff with adoption as we operated remotely during coronavirus pandemic• Oversaw annual statistical reporting of all diocesan parishes to the National Church office • Coordinated volunteers and supervised registration procedures at Diocesan Conventions, worked under deadlines to pre-register participants, prepare registration and conference materials, and to ensure a seamless and satisfying experience for Convention participants• Produced an annual directory of our clergy, parish staff, ministries and organizations affiliated with our Diocese, published an annual Calendar of Prayer • Assisted Financial Department with donor acknowledgement letters, deposits & bank account reconciliation• Trained new employees in the use of our database, assisted fellow staff members with computer troubleshooting, served as liaison between staff members and our technical solutions contractor as necessary• Welcomed and served guests of diverse nationalities and cultures

Pittsburgh, Pennsylvania, United States

Organization transitioned to Anglican Diocese of Pittsburgh in November 2009. (Please see Anglican Diocese of Pittsburgh entry for description of job responsibilities)

Pittsburgh, Pennsylvania, United States

• Administrative support for fast-paced, six office audiology practice• Established trust and built relationships with new and long-standing patients, resolved inquiries and scheduled appointments for hearing-impaired patients• Accounts Payable/Accounts Receivable, insurance benefit inquiries, interpreted EOBs• Produced and analyzed marketing expenditure/sales reports• Assisted audiologists by relaying patient information to satellite office locations in advance or for emergency appointments, purchasing supplies and ensuring that hearing aid repairs were sent and received expeditiously• Assured compliance with HIPAA regulations to maintain confidentiality of patient health information, maintained patient files & computer records

Bachelor'S Degree, Sociology And Anthropology, Gpa: 3.74

Activities and Societies: Member of Chi Chapter of Alpha Kappa Delta - International Honor Society of Sociology Also minored in Human.

Education record