Hjalmar is an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Experienced legal and operations professional with a focus on managing flight-related lawsuits and claims under EC Regulation 261/2004 and Swedish law. Skilled in client communication, legal document drafting, and negotiating settlements to improve efficiency. Led automation and process development in the SE Lawsuit department, optimizing workflows. Proficient in SAP, logistics, and fleet management, with a strong record of resolving claims and enhancing customer satisfaction. Experienced in mentoring staff and implementing strategies to boost team performance and revenue.
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StyrelseledamotSalt Stream Ab Dec 2023 - PresentMalmö, Skåne Län, Sverige -
Juridisk HandläggareFlyghjälp Mar 2023 - PresentKöpenhamn, Capital, Danmark -
Customer Success AdvisorElgiganten A/S Oct 2021 - Mar 2023Köpenhamnsområdet• Department supervisor, responsible for Swedish department in the evenings.• Guaranteed positive customer experiences by efficiently resolvingcustomer concerns and complaints.• SAP as main operating software• Shared customer feedback and suggested improvements to enhanceteam performance.• Obtained information from different client cases and suggested newroutines and strategies to improve and secure income for the company.• Helped new staff acclimated to the customer service team andmentored on strategies for success.• Managed damage and compensation claims against transporter andsupplier.• Contact with both Norwegian and Swedish customers -
Cinema HostNordisk Film Aug 2021 - Jan 2023Malmö, Skåne, Sverige• Provided a warm atmosphere for guests, ensuring eye contact, smileand verbal greeting with every transaction.• Supported positive guest experiences by delivering friendly welcomesand quiet theatre environment.• Enabled smooth running of cinema operations by maintaining clear,effective communication with Box Office and front-of-house staff. -
Transport CoordinatorMalmö Stad Apr 2019 - Apr 2021Malmö, Skåne, Sverige•Coordinated operations of licensed drivers and lorries with focus onquality and timely delivery of products.• Coordinated and oversaw preventative maintenance schedules andfunctional repairs to maintain working order of fleet and minimiseservice delays.• Coordinated and managed allocation of drivers and vehicles to servicenetwork, guaranteeing efficient, accurate deliveries.• Acted as first point of contact for customer issues and queries.
Hjalmar Nilenfelt Education Details
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Thoren Buisness SchoolEkonomi Och Marknadsföring
Frequently Asked Questions about Hjalmar Nilenfelt
What company does Hjalmar Nilenfelt work for?
Hjalmar Nilenfelt works for Salt Stream Ab
What is Hjalmar Nilenfelt's role at the current company?
Hjalmar Nilenfelt's current role is Styrelseledamot.
What schools did Hjalmar Nilenfelt attend?
Hjalmar Nilenfelt attended Thoren Buisness School.
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