• Managing a service team of 7• Hiring, verification and training of employees• Choosing and cooperation with vendors• Creating and improving procedures and business processes for service delivery• Detecting, inventorying and documenting tools, services and infrastructure of new Clients• Working on over 40 Client's IT strategies and supervising their implementation• Managing over 100 servers, 30 networks and 30 Microsoft 365 tenants• Managing cloud computing… Show more • Managing a service team of 7• Hiring, verification and training of employees• Choosing and cooperation with vendors• Creating and improving procedures and business processes for service delivery• Detecting, inventorying and documenting tools, services and infrastructure of new Clients• Working on over 40 Client's IT strategies and supervising their implementation• Managing over 100 servers, 30 networks and 30 Microsoft 365 tenants• Managing cloud computing services• Automating processes• Creating security policies and managing Client's cybersecurity solutions• Writing technical documentation for processes and infrastructure• Changed business processes and tools, providing measurements of service team KPIs, workforce utilisation and Clients’ profitability which led to a 20 % profit increase• Implemented Connectwise Automate, CheckCentral, Zabbix, Wazuh, Immybot. Leading to proactive actions and automation which allowed for a decrease in ticket count by 40%• Designed IT infrastructure documentation, allowing a consistent description of all Clients' IT environments which increased team productivity• Brought to company's offer many innovative solutions short after their premieres (offering year): Veeam Backup & Replication (2009), Microsoft 365 (2013), Azure (2013), Cisco Umbrella (2016), Sentinel One (2017), Huntress (2022), Palo Alto (2023), Safetica (2023)• Migrated about 30 companies from legacy hostings to Microsoft 365 solutions without business interruption.• Designed, created and managed www and email hosting Show less

• Administered over 30 Linux servers and applications• Provided helpdesk services for over 300 users• Was responsible for broadcast continuity of 5 radio stations• Designed high-availability solutions for radio stations• Discovered and inventoried IT infrastructure of several dozen Agora's radio stations across Poland for identification of attention-needing areas• Managed implementation of central Identity and Access Management solution and its integration with… Show more • Administered over 30 Linux servers and applications• Provided helpdesk services for over 300 users• Was responsible for broadcast continuity of 5 radio stations• Designed high-availability solutions for radio stations• Discovered and inventoried IT infrastructure of several dozen Agora's radio stations across Poland for identification of attention-needing areas• Managed implementation of central Identity and Access Management solution and its integration with miscellaneous applications for over 20 radio stations across Poland Show less

Administered IT systemsProvided helpdesk servicesPresented, implemented and trained users about different solutions sold by the companyBuilt physical IT infrastructure of several radio stationsImplemented Snort IPS among clients and reported violations to responsible bodiesBuilt and administered IT infrastructure of TV FamilijnaImplemented Internet streaming of radio Plus for a few thousand listeners daily