Global Head of Bain's Communications, Media & Entertainment Practice. In addition, member of Bain's Organization Practice and former Head of Recruiting for Canada. Over 20 years of experience working together with clients to develop actionable and enduring results. Deep expertise with telecom carriers (wireless and wireline), MSOs and telecom equipment vendors. Recognized by clients and peers for outstanding results and the ability to lead complex, companywide transformations: two-times recipient of Bain Results Challenge for outstanding client success stories.Industry expertise: Communications Equipment, Network Service ProvidersSpecialties: Capital Effectiveness, Transformation, Corporate & Business Unit Strategy, Full Potential Strategy, Performance Improvement, Mergers and Acquisitions, Organization Diagnostic, Organization Design, Decision Effectiveness, Shared Services, Talent and Leadership SupplyApplied Capabilities: CAPEX Impact, Customer Insights and Segmentation, Pricing, Loyalty (especially NPS® System), Sustained Cost Transformation, Complexity Management, Procurement, R&D/Product Development Optimization, Capability Sourcing, Measures and Incentives, Performance Culture, Business Process Redesign, M&A Strategy, Screening and Capability Building, Firm Strategy, Deal Generation and Screening, Sector Screen and Review, Commercial Review, and Valuation, Merger Integration, Divestiture and Spin-Off