Heather Blush, Cae, Des Email & Phone Number

New Jersey, United States

Philadelphia, Pennsylvania, United States

Cherry Hill, New Jersey, United States

• Performed organization Association Management Software (AMS) evaluations and recommendations for best in class use and configuration to fit client needs – facilitated new database setup and transitions• Researched and recommended new program offerings to maximize non-dues revenue for organizations• Provided full service board retreat programming to facilitate team building, innovation, strategic planning and program creation• Prepared new nonprofit organization formation documentation with complete federal, state and charitable registration services, by-law and policy creation• Planned association events including site selection, contract negotiation and programming to maximize attendee satisfaction and organization return on investment• Taught board orientations and general board education classes. Sessions include: Financial Acumen, Policy Creation, Board Self-Evaluation, Board Succession Planning & Recruitment Strategies

• Organized membership events program to improve attendance aligning with member trade needs• Improved event operations with standardized RFP process and negotiated $35,000+ savings in facility fees• Brought organization into compliance with state registration requirements, reduced organization liability through proper HR procedures and state requirements• Migrated organization from Excel membership records to cloud based association management software

Princeton Junction, New Jersey, United States

• Provided strategic planning sessions to Client Partners• Hired and trained association support staff• Improved office procedures to provide more efficient operations

Princeton, New Jersey, United States

• Increased attendance for virtual educational programming by improving accessibility and event production• Designed and migrated association to new association management platform improving member experience and reducing expenses by $6000 per year• Improved member engagement by creating a strategic new member process including an orientation, welcome packet and improved member communications

Mount Laurel, New Jersey, United States

• Represented ABC-NJ member interests through Government Advocacy through initial stages of New Jersey State Covid-19 Shut Down. • Drove communications through daily email updates to members regarding Covid-19 Outbreak and impact to construction industry including OSHA changes• Increased staff from 1 full time and 1 part time employee to 5 full time employees to keep pace with increased operations• Upgraded technology infrastructure with new computers and current software• Oversaw expansion and upgrade of office space due to more than doubling operations• Completed formation process for organizations affiliated 501c3 with IRS and State reducing cost of project by half of budget amount• Authored training standards for NJ-DOL approval of registered apprenticeship program for 12 construction trade programs• Created all new budgets for both organizations: Total budget increased from $600k to $1.2M, Net profit rose from $4,400 to $400,000. • Created 5 year operation plan

Mount Laurel, Nj

• Guided volunteer Board members on association management, efficiency, finances, strategic planning, succession planning, and committee management• Created Board agendas and related proposals, and facilitated meetings to ensure Board is well-informed and strategically focused• Planned, organized, and directed financial and staff resources to accomplish association leaders’ strategic objectives • Developed annual operation plan specifying Board, committee, and task force projects, including time lines, responsible parties, priorities, and available resources• Developed 1.4 Million annual budget and kept operations within budget • Devised innovative fundraising methods, helping to meet endowment development fund’s $500k goal two years early • Championed new programs and services supporting ANG mission • Modernized marketing efforts, improving social media outreach and website SEO• Expanded organization educational outreach through online virtual classes• Ensured compliance with all State and Federal Agencies legal requirements, including chapter IRS non-profit status• Hired, supervised, and developed staff team of 10, oversaw vendor relationships, and maintained alliances with key industry stakeholders

Mount Laurel, Nj

• Innovation Champion Committee Chair: developing an innovative culture for AH and charged with bringing original ideas to help client partners and further AH’s vision of being the most innovative and trusted management partner to associations• Yourmembership.com Unity Admin Community Ambassador. Served on Yourmembership.com Product Advisory Council for 3 years. • Accreditation Committee member: educating staff and ensuring AH is meeting requirements to maintain AMC Institute Accreditation to ANSI standards• Association Management Software (AMS) Technology Task Force team member: evaluating AMS software packages to determine best fit for association client partners needs and recommending internal best in class solution• Education Task Force member: teaching computer software classes to AH employees to improve MS Office software skills, provide best practices and improve efficiencies within all departments• Training support staff on operational/membership procedures, Association Management Software and customer service• Employee of the Quarter – 2nd Quarter 2013

Mount Laurel, Nj

• Implemented Executive Director’s plans, supporting volunteer Board members and managing committees• Directed financial and staff resources to accomplish association strategic objectives• Modernized student conference registration processes, implementing mobile event application• Developed annual budget and sustained operations within means • Supervised and developed staff team of four

Mount Laurel, Nj

• Oversaw client operations, including member services and financial management• Identified and implemented revenue opportunities, including career center, sponsored industry newsletter, member logo store, and website banner sales program, adding $35,000 in revenue in the first year• Instituted, coordinated, and facilitated monthly chapter leader conference calls presenting information relevant to chapter leader’s needs• Created New Chapter Toolkit encompassing legal, financial, branding and association steps required to become a new AITP chapter • Improving member retention rate 19% through new member engagement program, including a digital “welcome kit,” new member orientation, and monthly engagement emails • Created original resource materials including social media presentation and “cheat sheets” for association and chapter leaders• Developed new in-person chapter officers’ leadership conference program

Mount Laurel, Nj

• Launched successful new member incentive recruitment/referral drive• Rolled out online chapter meeting registration, increasing local meeting attendance and event fee collections• Designed simplified, reliable, and chapter-centric association AMS set-up• Reduced manual account intervention 75% • Inaugurated Membership Milestone Recognition Awards for all members reaching five-year anniversary• Cleaned up membership database, reducing duplicate records 90% and improving record accuracy and integrity• Certified organization as PCI Compliant (Payment Card Industry Data Security Standard), maintained certification• Oversaw communications to audiences, including e-newsletters, emails to members and prospects, and website presence• Educated Chapter leaders on compliance requirements with State and IRS reporting procedures• Supervised 2 Membership Coordinators; trained 7 membership coordinators for multiple teams

Mount Laurel, Nj

• Imparted support services to 400+ volunteer chapter leaders, accommodating each chapter’s support requirements• Supported 4,900+ association members from application through renewal• Improved SIM’s association management software set-up, facilitating end-user to signup, dues-paying and renewal• Grew 14 dues-collecting chapters to 38, increasing both accuracy and productivity through centralized collections database, • Improved data accuracy, security and PCI Compliance by automating processes• Oversaw account interface, including accrual and deferred payments, invoicing, and w-9 processing • Streamlined process accounts receivable handling: • Cut reporting and processing time 96%, from 36 hours to 15 hours • Processed all funds through centralized database • Reduced registration errors and support requests • Increased SIM’s total membership numbers 35% since 2012; Improved numbers 12% in the initial year through strict data maintenance and updates• Advised SIM as YourMembership.com AMS software subject matter expert • Supervised two Membership Coordinators

Cherry Hill, Nj

• Provided a full range of support services for CEO, President and registered representatives • Maintained corporate and personal licensing with state and Federal regulators • Managed corporate regulatory communications • Improved corporate client logs and sales records, reducing errors and omissions 22%, • Designed, created and maintained corporate websites for three sister companies • Drafted seminar presentations, invitations, marketing mailings, and event coordination with hotels and catering• Moved company to complete electronic documents management• Designed paperless office procedures; digitizing, securing, and managing records, contracts and client files• Created all new forms for client management, adapted documents to secure Adobe Acrobat electronic “fill-in” format for website to improve productivity and reduce errors