Heather Blush, Cae, Des Email & Phone Number

New Jersey, United States

Philadelphia, Pennsylvania, United States

Cherry Hill, New Jersey, United States

• Performed organization Association Management Software (AMS) evaluations and recommendations for best in class use and configuration to fit client needs – facilitated new database setup and transitions
• Researched and recommended new program offerings to maximize non-dues revenue for organizations
• Provided full service board retreat programming to facilitate team building, innovation, strategic planning and program creation
• Prepared new nonprofit organization formation documentation with complete federal, state and charitable registration services, by-law and policy creation
• Planned association events including site selection, contract negotiation and programming to maximize attendee satisfaction and organization return on investment
• Taught board orientations and general board education classes. Sessions include: Financial Acumen, Policy Creation, Board Self-Evaluation, Board Succession Planning & Recruitment Strategies

• Organized membership events program to improve attendance aligning with member trade needs
• Improved event operations with standardized RFP process and negotiated $35,000+ savings in facility fees
• Brought organization into compliance with state registration requirements, reduced organization liability through proper HR procedures and state requirements
• Migrated organization from Excel membership records to cloud based association management software

Princeton Junction, New Jersey, United States

• Provided strategic planning sessions to Client Partners
• Hired and trained association support staff
• Improved office procedures to provide more efficient operations

Princeton, New Jersey, United States

• Increased attendance for virtual educational programming by improving accessibility and event production
• Designed and migrated association to new association management platform improving member experience and reducing expenses by $6000 per year
• Improved member engagement by creating a strategic new member process including an orientation, welcome packet and improved member communications

Mount Laurel, New Jersey, United States

• Represented ABC-NJ member interests through Government Advocacy through initial stages of New Jersey State Covid-19 Shut Down.
• Drove communications through daily email updates to members regarding Covid-19 Outbreak and impact to construction industry including OSHA changes
• Increased staff from 1 full time and 1 part time employee to 5 full time employees to keep pace with increased operations
• Upgraded technology infrastructure with new computers and current software
• Oversaw expansion and upgrade of office space due to more than doubling operations
• Completed formation process for organizations affiliated 501c3 with IRS and State reducing cost of project by half of budget amount

Mount Laurel, NJ

• Guided volunteer Board members on association management, efficiency, finances, strategic planning, succession planning, and committee management
• Created Board agendas and related proposals, and facilitated meetings to ensure Board is well-informed and strategically focused
• Planned, organized, and directed financial and staff resources to accomplish association leaders’ strategic objectives
• Developed annual operation plan specifying Board, committee, and task force projects, including time lines, responsible parties, priorities, and available resources
• Developed 1.4 Million annual budget and kept operations within budget
• Devised innovative fundraising methods, helping to meet endowment development fund’s $500k goal two years early

Mount Laurel, NJ

• Innovation Champion Committee Chair: developing an innovative culture for AH and charged with bringing original ideas to help client partners and further AH’s vision of being the most innovative and trusted management.
• Yourmembership.com Unity Admin Community Ambassador. Served on Yourmembership.com Product Advisory Council for 3 years.
• Accreditation Committee member: educating staff and ensuring AH is meeting requirements to maintain AMC Institute Accreditation to ANSI standards
• Association Management Software (AMS) Technology Task Force team member: evaluating AMS software packages to determine best fit for association client partners needs and recommending internal best in class solution
• Education Task Force member: teaching computer software classes to AH employees to improve MS Office software skills, provide best practices and improve efficiencies within all departments
• Training support staff on operational/membership procedures, Association Management Software and customer service

Mount Laurel, NJ

• Implemented Executive Director’s plans, supporting volunteer Board members and managing committees
• Directed financial and staff resources to accomplish association strategic objectives
• Modernized student conference registration processes, implementing mobile event application
• Developed annual budget and sustained operations within means
• Supervised and developed staff team of four

Mount Laurel, NJ

• Oversaw client operations, including member services and financial management
• Identified and implemented revenue opportunities, including career center, sponsored industry newsletter, member logo store, and website banner sales program, adding $35,000 in revenue in the first year
• Instituted, coordinated, and facilitated monthly chapter leader conference calls presenting information relevant to chapter leader’s needs
• Created New Chapter Toolkit encompassing legal, financial, branding and association steps required to become a new AITP chapter
• Improving member retention rate 19% through new member engagement program, including a digital “welcome kit,” new member orientation, and monthly engagement emails
• Created original resource materials including social media presentation and “cheat sheets” for association and chapter leaders

Mount Laurel, NJ

• Launched successful new member incentive recruitment/referral drive
• Rolled out online chapter meeting registration, increasing local meeting attendance and event fee collections
• Designed simplified, reliable, and chapter-centric association AMS set-up
• Reduced manual account intervention 75%
• Inaugurated Membership Milestone Recognition Awards for all members reaching five-year anniversary
• Cleaned up membership database, reducing duplicate records 90% and improving record accuracy and integrity

Mount Laurel, NJ

• Imparted support services to 400+ volunteer chapter leaders, accommodating each chapter’s support requirements
• Supported 4,900+ association members from application through renewal
• Improved SIM’s association management software set-up, facilitating end-user to signup, dues-paying and renewal
• Grew 14 dues-collecting chapters to 38, increasing both accuracy and productivity through centralized collections database,
• Improved data accuracy, security and PCI Compliance by automating processes
• Oversaw account interface, including accrual and deferred payments, invoicing, and w-9 processing

Cherry Hill, NJ

• Provided a full range of support services for CEO, President and registered representatives
• Maintained corporate and personal licensing with state and Federal regulators
• Managed corporate regulatory communications
• Improved corporate client logs and sales records, reducing errors and omissions 22%,
• Designed, created and maintained corporate websites for three sister companies
• Drafted seminar presentations, invitations, marketing mailings, and event coordination with hotels and catering