Heleen Bosch Email & Phone Number

Amsterdam, NH, NL

Utrecht, Netherlands

Helping business improve customer experience through SAP implementations. As a business consultant in customer experience I work together with clients to document the relevant processes, business requirements, user stories, and functional requirements. This all with a customer driven focus.

Amsterdam, North Holland, Netherlands

Project experience in the consumer (transport, technology, mobility) and public health sectors.

Responsible for making three operations mergers a success. - I mapped the existing processes and reports- Optimized them- Built in controls to manage the new processes. Was the lead in the last transition.On a daily basis I solve operational issues and provide and analyse management information, key performance indicators, and information for governance.

Amsterdam Area, Netherlands

Responsible for producing and optimizing management reports for clients. Prepared the budget, audited the monthly financial reports, and helped with product development.

Rotterdam, The Netherlands

A full-time 6 month internship during which I assisted the category managers for conserved soup and meat products; primarily by analyzing data about products, clients, and markets and presenting the insights gleaned from the data.

Seattle

For two summers I worked full-time as an inbound call center agent for shore excursions at Holland America Line. I assisted customers with booking excursions as well as making recommendations and answering any questions.

Seattle

For two summers I worked full-time as an inbound call center agent for shore excursions at Holland America Line. I assisted customers with booking excursions as well as making recommendations and answering any questions.

As the Board Member External Affairs of Faculteitsvereniging EOS I was responsible for the day to day running of the student organization with six other board members. This included assisting students with any questions, selling study books, and ensuring all the committees ran smoothly. I personally oversaw three committees. Acquisition was my primary.

Snoqualmie, Washington

For three winters during high school I worked as a ski instructor for children between the ages of 3 and 5 on the weekends.

Master'S Degree, International Economics And Business, International Management

Study Abroad, Liberal Arts And Sciences/Liberal Studies

During the third year of my bachelors I studied abroad for a semester at the University of Pennsylvania.

Bachelor Of Science (B.S.), Politicologie (Political Science)

International Baccalaureate And High School Diplomas

Activities and Societies: Junior States of America, Bellevue Youth Council, Bellevue Youth Court, Cross Country President’s Education.

Education record