Serve as subject matter expert for all LTL transportation automation solutions including API, Electronic Data Interchange (EDI), and SaaS products such as LTL Select. Provide business and systems expertise to largest LTL and parcel customers for the design and development of new technology solutions using APIs. Manage top-level support for complex customer issues escalated to executive management. Function as technical lead for data analysis and reporting using Splunk, EIW and other query-based systems. Ensure data and transmission integrity in all API products by managing error and fraud activity and working with customers, partners and internal teams to identify and solve API latency issues.- Received the prestigious FedEx Five Star award for exceptional performance in LTL automation efforts- Received the Global Platform and Customer Solutions GEM award for innovation, collaboration, leadership, and discretionary effort- Received the Customer Technologies MVP award for outstanding customer focus and collaboration, technical expertise and LTL operations consulting- Recognized for work on Splunk queries and dashboards to aid corporate and field personnel in identifying and solving customer API issues- Awarded the Information Technology Hall of Fame award for work on Covid 19 vaccine distribution.

Split time as a sailboat crew member/captain and a consultant providing supply chain, information technology, communications, marketing and brand management to existing and start-up businesses. -Served as a Director of Operations and a COO for two start-ups.

Lead the absolute best team of artists, writers, marketing and business folks. Together we created stunning web sites, publications, videos and other media to make life in the Tennessee valley a little brighter for all.

Had a great time leading a team of consultants helping customers do things better.

Moved from customer contact back into systems development to facilitate delivery of software products that thrilled customers and increased business efficiencies.

After rising through several levels of operations management, directed the development of all customer facing information systems at this large Less Than Truckload transportation company.