Heather Jenner Email & Phone Number

At Intoxalock, leading process improvement initiatives has been a central part of my role as Assistant Manager in Quality Assurance. With a focus on customer service management, I have been instrumental in refining our approach to quality control, ensuring the highest standards are maintained across all customer interactions. My tenure in the contact center management space has been marked by a commitment to fostering a culture of continuous improvement and learning.My expertise in customer support is complemented by a robust track record in team development and content creation. At the heart of my professional ethos lies a passion for creating structures and resources that not only enhance engagement but also elevate productivity. The strategies implemented by our team have consistently resulted in improved operational efficiencies and bolstered customer satisfaction.