Jane Lee Email & Phone Number

United States

Duluth, Georgia, United States

Duluth, Georgia, United States

-Coordinated renovation projects for residential homes, apartments, and office suites-Handled all complaints and inquiries serving as the main point of contact for technicians, residents, and rental management companies-Managed an organized scheduling and coordinating system using google calendar, excel, and google sheets-Handled payment authorizations, sales transactions, and invoicing processes-Created a training program and manual for on-boarding project coordinators and successfully aided in the smooth transition for new hires-Performed weekly inventory checks for supplies within the office and warehouse

Atlanta, Georgia, United States

-Facilitated clear communication with clients, insurance companies, and lawyers directing over 50 calls daily-Proactively boosted customer satisfaction and retention rates by providing exceptional customer service-Served as a translator for non-English speaking clients, making up 85% of clients-Coordinated with insurance adjusters to negotiate monetary value of repairs and coverage-Examined part pricing, availability, and delivery schedules prior to submitting orders to varying car part vendors-Maintained weekly inventory of parts and supplies to ensure a reliable and efficient repair process-Handled all sales transactions, including check payments received from insurance companies and first-hand payments by clients