Hayden Mcmanus Email & Phone Number

Melbourne, Victoria, Australia

Greater Melbourne Area

• As the senior member within the team, I spearheaded client engagement within the upper mid-tier MSP sector, predominantly serving FMCG, professional services and industrial clients as their trusted Virtual CIO and.
• Virtual CIO and strategic advisor, setting ICT roadmaps, budgets and strategies in line with clients’ business goals and targets.
• Led the redevelopment of the Carlton Football Club ICT Network and secure Wi-Fi rollout at the newly renovated Ikon Park home of the Blues.
• Product champion for the security suite, specialising in leveraging tools like assessments against the ACSC Essential 8 criteria, and ICT Security products such as ThreatLocker, and Sentinel One to ensure top-tier.
• Significantly increased revenue, through client retention and acquisition, reflecting exceptional business development and client relations skills.

Melbourne, Victoria, Australia

• Strategic advisory and management for a portfolio of 40+ key Managed ICT Services accounts across State and Federal Government, Accounting and Finance, Oil and Gas, FMCG/Retail, and not-for-profit, I was responsible.
• Provided strategic counsel to C-suite executives on a range of committees including IT Steering, Risk and Audit, and Change Advisory Boards.
• Devised robust and successful strategies for immediate threats alongside forward-looking one, three, and five-year strategic plans, ensuring client preparedness and resilience.
• Developed a client outreach strategy resulting in an expanded business pipeline.
• Diversified the service offering to include comprehensive 'whole of ICT' delivery and meticulous vendor management, enhancing client satisfaction and operational efficiency.
• Successfully retained 100% of accounts during a challenging post-COVID period.

Melbourne, Australia

• I provided specialised consulting tailored to Enterprise, SMB and not-for-profit entities, including service and support strategies, ICT hardware and software acquisition and deployment, vendor management, standard.
• St Andrew’s First Aid Australia – led the development of the ICT strategic plan, working closely with the senior leadership team and Board as part of the organisational restructure. Project managed the rollout of.
• East Malvern RSL Sub-Branch – developed the standard-operating-environment for back-office computers and point-of-sales devices. Led procurement for new desktop and laptop hardware.
• Jim’s Group franchises – redeveloped standards for data storage and security. Led procurement of ICT hardware and software. Deployed security hardened Microsoft 365 environments.
• TekSpace – consulted with mid-tier Managed Service Provider to refine their service delivery operations and procedures to drive reduced time to resolution of service calls and enhance interoperability between help desk.
• 7-Eleven – led the development of the service plan for the rollout of the ParcelMate product to all stores nationally including all aspects of software, hardware and vendor management.

Melbourne, Australia

• Leading a high performing team of 12, I was responsible for all aspect of ICT infrastructure, service and support. I also developed governance strategies for executive leadership and acted as program manager.
• Achieved PCIDSS Security Compliance for credit card transactions and bolstered staff proficiency through Security Awareness and Compliance training.
• Formulated and executed infrastructure, software, and service strategies per the organisation’s overarching mission and objectives.
• Modernised operations through targeted budgeting and project management, prioritising system upgrades and rollout of a new CRM platform for donation management.
• Presided over the ICT Change Advisory Board and pioneered the development of an ICT Roadmap, ensuring alignment with the broader business functions.

Melbourne, Victoria, Australia

• I was responsible for developing strategies to optimise technology investments for a diverse client base spanning Australia, Asia, S&P 500 and ASX 50 corporations, and governmental entities.
• Offered expert consultancy on a broad spectrum of areas, including integration, business intelligence, infrastructure, Cloud solutions, and comprehensive system testing for internal operations and clients.
• Led the domain migration for the Zinfra Group, overseeing data cleansing, security audits, and business reviews and fostering improved relations between senior stakeholders and clients.
• Managed MMG Limited's portfolio, launching a global Online Benefits Register eForm compliant with anti-corruption laws.
• Partnered with the National Australia Bank's Infrastructure Team, creating tailored reports and timelines for the rollout of new banking infrastructure.

Melbourne, Australia

• I oversaw IT service delivery operations for a leading systems integration and Cloud computing consultancy firm. I co-navigated the company through significant growth while managing projects for federal/state.
• Conducted scope evaluations for countrywide infrastructure and development ventures, including stakeholder and vendor management, resource planning, and project documentation.
• Streamlined technical resource coordination for projects, ensuring adherence to deadlines and budgetary constraints while upholding documentation standards and solidifying vendor relationships.
• Efficiently managed multiple national projects simultaneously, focusing on deliverables, financial oversight, and meticulous invoice and expense reporting.
• Pioneered innovative business processes, incorporating profitability metrics into project reports and enhancing overall project management methodologies.

Melbourne, Australia

My primary responsibilities focussed on end-to-end operational management, building the company’s IT infrastructure for key communications driving sales and business growth. I also managed technology maintenance, business data protection, ICT project consultancy, service delivery management, resource scheduling, and contract compliance.

Salford Living are an Aged Care and Retirement Living company operating hostels and nursing homes across Victoria, South Australia and Queensland. Major achievements include rising to become the Information Technology Manager after less than 12 months, and eventually leading IT requirements though a major re-brand and addition of properties to the eventual.