Jesper A. Email & Phone Number

Enthusiastic organizer with passion for innovation.Manager with a successful and varied career in IT Services. Passionate and exciting to work in a proactive and analytical way together with customer and colleagues, to work in a process oriented proactive environment. With goals of effectiveness in innovation with ITIL or agile methods in Scrum och Kanban in focus. To work with business analytics and management in a controlled way to accelerate the growth.Excellent leadership, analytical and communication skills with strong customer focus.Specialist in service delivery and service management.Demonstrated track record including: -* Managing Departments up to 12+ individuals* Multinational cooperation between different departments in different countries* Project management* Formulation of business cases* Leading and motivating of technical teams* Third party supplier management.Operations management: Managed Workplace and Field Service functionsIT projects: Applications and Infrastructure, logistics, stock control, Customer service, PC client roll out, Asset Management, Incident Management, Problem Management, ITIL process effectiveness

Listed skills include Itil, It Service Management, Incident Management, Active Directory, and 42 others.