Heather Carter Email & Phone Number

Lehi, UT, US

Lehi, Utah

*Manage and maintain relationships with clients on a daily basis* Assist in the definition and creation of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility* Work closely with project team including business analysts, UI/UX designers,developers,other project managers and QA personnel* Handle the day to day.

* Work independently from home* Managed schedule depending on volume of work* Maintained 98% quality data entry for magazine and gift orders* Analyze quality work of other agents* Worked with management on needs and concerns

* Manage teams of 5-15 people to ensure projects are done to correct standards, scope, schedule and budget * Create and maintain relationships with clients* Compile and manage budget reports for projects * Generate metrics/ROI report for clients weekly* Coordinates activities between departments, team members, and clients* Perform periodic staff.

* Manage and maintain relationship with outside vendors* Drive content and creation of Americas Marketing internal website* Compile and manage budget for all of Americas marketing organization to ensure overall budget number is met * Generate metrics/ROI report for Americas marketing programs* Assist VP in creating PowerPoint presentations, correspondence.

Provo, Utah

* Responsible for forecasting business and staffing needs for call center* Analyze pertinent call center statistics* Calculate opportunity costs associated with particular business decisions* Develop custom Call Management System reports to analyze, track, and report agents' statistics* Manage budget for outbound initiatives