An experienced and dedicated ICT lead with over 25 years of expertise, thriving in complex technology-driven environments. Possesses a broad helicopter view of the entire ICT lifecycle, coupled with an engineering mindset and a strong solution-oriented approach. Additionally, has a particular passion for safeguarding ICT infrastructures from the challenges posed by the dark side of the internet. Demonstrates hands-on experience in IT team management, outsourcing, ICT audits and assessments, and roadmap execution. Furthermore, well-versed in ICT procurement and contracts, service management, business processes, customer billing, and dunning cycles, all with an unwavering focus on delivering value to the end customer
Listed skills include Outsourcing, Business Process, Change Management, Service Delivery, and 45 others.