Henning Smith Email & Phone Number

Portland, Maine, US

Leading the Customer Technology Engineering group with overall responsibility for building Veterinary Practice Management Systems, Client Communications, and Integrations Technologies. The group consists of over 180 engineers spanning multiple geographies (US and Europe).

Boston, Massachusetts, US

Overall lead for Product, Engineering, Infrastructure, Customer Success, and IT for Luminoso. Completed the effort to attain SOC 2 Type 2 compliance. Move the whole company to using cloud based resources and managed shut down of physical location during COVID ensuring that all personnel can still fully function remotely.

Boston, Massachusetts, US

Leading Engineering, Infrastructure and outsourced IT for the company. Put processes and infrastructurein place to attain SOC 2 Type 1 compliance with the goal to attain SOC 2 Type 2 the following year.Improved the product architecture to move towards better scaling and availability as well as putting thebuilding blocks in place to move towards full CI/CD.

Boston, Massachusetts, US

Leading multiple Agile teams developing Luminoso’s core products.

San Jose, CA, US

• Leading multiple Agile Kanban teams managing the Cloud Infrastructure used by Cisco’s Cloud Contact Center solution. The group deploys and maintains the base infrastructure as well as a core set of cloud services used.
• IaaS –AWS, GCP, Terraform, Docker, Kubernetes, Istio, Vault, Consul
• Data Services – Cassandra, ElasticSearch, Fluentd, Kibana, SQL/AWS RDS
• Metrics and Alerting –Influx, Kapacitor, Chronograf, Sensu, Grafana
• Queueing and Data Processing – Kafka, Redis/ElastiCache, Zookeeper

San Jose, CA, US

Leading multiple Agile Scrum teams developing micro-services and UI components used in Cisco’s Cloud Contact Center solution. The backend was developed in Java and UI components were in Angular and REACT. Also implemented complete Software Development Life Cycle from Idea to Deployment in Jira where it is being used by the whole Customer Care Cloud.

San Jose, CA, US

Leading multiple Agile Scrum teams working on an enterprise Contact Center solution.

Franklin, TN, US

• Executive Director of Software Development and Software Quality Assurance managing all software development projects for Healthways International.
• Management lead for the Westborough, MA location.
• Managed development and testing of new versions of the core call-center application as well as a new end-user Portal and Mobile Applications running on iOS and Android devices both leveraging a new REST API layer.
• Increased quality and delivered products that are easier and quicker to deploy by focusing on automation and adopting agile principles.

San Jose, California, US

• Senior Director of Software Development managing multiple projects across multiple teams and geographies.
• Overall engineering responsibility for the development and delivery of a new SaaS based Security service offering. CA CloudMinder is based on multiple on-premise solutions developed in multiple locations worldwide.
• Managed forward development for an Identity Management product. In this project the core infrastructure was completely redesigned and rebuilt to adopt a new services-based architecture. Worked with an external design.
• Managed a performance project to improve the overall performance of the Identity Management product and resolve several critical customer escalations.
• Member of the CA Security Patent Review Board evaluating new inventions before submission for legal review and patent application.

San Jose, California, US

• Director of Software Development for a new product in the Security Information Management space focusing on high-volume log management and compliance reporting.
• Led the in-house development of a new product from initial design to a full product that was sold into several large institutions in its first year of availability with multi-million dollar revenue. Started with a team.
• Overall ownership for creating and managing the budget for a development group consisting of Developers, QA Engineers, Managers and Directors on three continents, as well as approving and tracking all expenses based on.
• Participated in corporate wide Engineering Excellence and Configuration Management Excellence groups that focused on refining and reworking processes, procedures and document templates to be adopted across the whole.

San Jose, California, US

• Second Level Development Support Manager for two major security management products. The products are used by large Fortune 500 companies to ensure they comply with internal and external auditing standards.
• Directly supervised developers in multiple locations.
• Assisted with resolving the most critical customer issues and architectural problems.
• Managed weekly cross-functional meetings to ensure consistent communication between multiple departments

San Jose, California, US

• Initially developed third party integration points with other security management applications.
• Promoted to Development Manager for another Security Management product.
• Selected to develop an integration package on-site in Greece in 2003 and 2004, which was used during the 2004 Summer Olympics in Athens to manage the security of all the IT Systems in use during the games.Other.

San Jose, California, US

Develop messaging interface for eTrust VPN for storing Auditing events from all eTrust VPN Gateways. Develop WorldView integration with Unicenter TNG to visually display status of eTrust VPN environment.

San Jose, California, US

Develop test plans for eTrust VPN. Set-up testing environments, perform test cases and maintain associated test records. Work with development team to understand assigned modules/new product features for the purpose of developing test cases.

San Jose, California, US

Maintain the Virtual eBusiness Centre and Field Services Group (FSG) Lab in South Africa, which included hardware and software installation and advanced implementations of various CA packages (Network and Systems Management and Security) to simulate client environments. Create or review architecture for CA solutions proposed to clients.

• Developed the first Web site for SANP.Responsibilities:Security Administrator (Daily maintenance of Firewall). Solaris and NT System Administration. Backup Operator on Unix and NT. Installation, setup and maintenance.

Provided Network, Hardware and Software support for SANP Head Office