Héctor Juárez Delgado Email & Phone Number

Panama

Panama City, Panamá, Panama

A-LIGN is a technology-enabled security and compliance partner trusted by more than 2,400 global organizations to confidently mitigate cybersecurity risks. We work with small businesses to global enterprises with services spanning across SOC, ISO, penetration testing, PCI DSS, HITRUST, FedRAMP/FISMA, and privacy compliance. A-SCEND, our proprietary compliance management platform, is transforming the compliance experience by enabling an anytime, anywhere approach to audits. For more information, visit www.A-LIGN.com.

Panama

• Provided first- and second-level technical support for broadcast equipment, including cameras, audio mixers, video switchers, and digital video servers.• Troubleshoot and resolve hardware and software issues, such as network connectivity problems, driver conflicts, and system crashes.• Configured and maintained broadcast systems, including IP networks, routers, and switches.• Installed and upgraded broadcast software, including automation systems, graphics packages, teleprompters, and editing software.• Provided remote technical support to field crews and remote production teams.• Conducted comprehensive training sessions for clients on the use and maintenance of broadcast equipment and software.

Panamá

• Provided exceptional customer service to Cox Communications direct representatives through phone and chat support.• Assisted direct representatives with efficient order entry and service setup for new and existing clients.• Resolved inquiries and complaints promptly, ensuring customer satisfaction and minimizing service disruptions.• Utilized technical knowledge of Cox products and services to accurately troubleshoot and resolve issues.