Harleen K. Email & Phone Number

Mississauga, Ontario, Canada

• Handling a high volume of customer inbound calls• Providing excellent customer service and being customer focused.• Answer questions, provide education, and solve HR and financial issues related to the customer's health care benefits, and retirement plans, leaves of absence, payroll, etc.• Processing transactions such as health enrolments, tax, and direct deposit updates, etc.• Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries.• Meeting KPIs and targets daily.• Attention to detail is essential for this position.• Being tech savvy and using your computer navigation skills to navigate a robust set of tools/systems - navigating between multiple screens, systems, and applications to provide answers and support while also managing a live interaction with the customer and assisting the caller in navigating the system.

Ontario, Canada

• Determine method of shipment and arrange shipping; prepare bills of lading, customs forms, invoices, and other shipping documents manually or by computer.• Assemble containers and crates, record contents manually or by computer, pack goods to be shipped and affix identifying information and shipping instructions.• Oversee loading and unloading of goods from trucks or other conveyances.• Inspect and verify incoming goods against invoices or other documents, record shortages and reject damaged goods.• Unpack, code and route goods to appropriate storage areas.• Maintain internal, manual, or computerized record-keeping systems.

Ontario, Canada

8051 Yonge St, Markham

• Provides excellent customer service and positively engages with all customers. • Maintains a neat and organized checkout area. • Greets all customers and displays a warm demeanour. • Accurately accounts for cash and coupon etc.

Diploma Of Education, Computer Programming

High School Diploma, Mathematics And Computer Science