Based in Commercial Vehicle Program Management, I work with global teams to help deliver vehicle programs. Key elements of my role are: - change management for product definition - working with stakeholders to get feedback and alignment on changes - guide different functions through business processes on a timeline to support program milestones - liaising with key stakeholders to align different systems - issue investigation and problem resolution - training and system support - working with complex data using databases, Excel and Alteryx - supporting system and process updates, communicating to teams and ensuring that changes are managed upstream to prevent downstream issuesI have become a central point of contact for assumptions and early sourcing, being the FoE representative and working with the FNA experts. I thrive on helping people, and so guiding teams through the business processes to deliver on time motivates me to show up each day and push myself further. Supporting teams around the globe is rewarding and I enjoy finding out more about different cultures through my everyday work. Working with multiple programs, multiple teams and across timezones means that I have to be highly organised and able to prioritise tasks according to program timing and severity. I have also developed effective communication skills in my experience of communicating globally in different situations such as presenting, training, or urgent issue resolution.

- Team leadership and project management.- People management and development using 1:1s, performance scoring, mentoring, and training.- Looking after new recruits and guiding them through the induction and on-boarding process- Assisting with the recruitment process- Management of "The Bench" (managing colleagues between projects, ensuring their time is used effectively and providing pastoral care) - Pastoral care and mentoring- Part of Special Projects team developing software tools - Part of Social Network team looking after QR_'s website and social media

- Working within the engine program management team providing build and test planning services. - Looking after new recruits and guiding them through the induction and on-boarding process - Assisting with the recruitment process - Management of "The Bench" (managing colleagues between projects, ensuring their time is used effectively and providing pastoral care) - Pastoral care and mentoring - Jointly organised various team events - Contributed to internal newsletter Business Working Group - Member of Social Network Business Working Group focusing on company website - Organisation of fortnightly 'Discussion Forum' (booking presenters and running the schedule)

Planning prototype engine testing, aligning program teams and central operations to ensure that everything is in place for testing to commence.This role involved: - supplier and internal liaison - timing and organisation across multiple functions - rapidly adjusting to changes in scheduling to maximise uptime - working with complex data - excellent communication skills - reporting out both regular and for special attention reviews - balancing competing needs from different program teams

Based within Ford Motor Company, I work within an engine program team managing the prototype build and test plans for a new engine. My role encompasses: - metrics development & management - reporting - planning & forecasting - data management - bespoke tool development - scheduling - resource management - issue management

I was a Commissioning Officer working within the Commissioning Support team; Adults, Health and Community Wellbeing. I kept my finger on the pulse of what was happening within Adult Social Care including new directives from Government. I wrote and edited weekly bulletins and monthly roundups covering all relevant information and circulated to other Commissioning Officers and senior staff. My role also involved researching and writing commissioning intelligence reports to help and guide Commissioning Officers in making informed decisions; writing briefings on new Bills, Acts or other guidance from Government; and publicising my team and our work within Essex County Council.

Informatics Officer (May 2010-January 2012)I worked in a project management role within Adult Social Care. Working in the current financial climate for one of the largest councils in England, most of my work was based around the council’s desire to change and improve efficiency both internally and in the delivery of services to Essex residents.My projects varied from managing and relocating a helpdesk into a new directorate, designing and managing new systems, and conducting an audit of the common drives. I also took on delegated directorate authority for approving/rejecting IT requests and chaired the Data Quality board.Informatics Officer (January 2009-May 2010)I worked with the Management Information team within Adult Social Care. My responsibilities included analyzing data, producing Adult Social Care statistics and reports, and submitting statutory returns.

- IT audits (internal & external) - Technology risk assessments - Data analysis in support of financial audits and fraud investigations

Supporting customers, technicians and sales persons as first and second line support for Canon multifunctional devices and their associated software. Carried out testing, investigation and escalation of issues. Designed and built call logging software for the technology helpdesk.Seconded to Canon IT Centre managing IT support contracts (new clients, renewals, quotes) and provided cover for first line support.

Call co-ordinator dealing with Apple DOA & Warranty repair calls. Temporary assignment to provide staff cover.