• Managing Integration Services Development: Realization of business requirements, Utilizing Existing Services and Solutions, planning and aligning involved stakeholders, configuration changes & CRs, UAT, go live & reporting.• Leading projects and analyzing data to identify opportunities for improvement.• Integration Services Development Management: Realization of business requirements, Utilizing Existing Services and Solutions, planning and aligning involved stakeholders, configuration… Show more • Managing Integration Services Development: Realization of business requirements, Utilizing Existing Services and Solutions, planning and aligning involved stakeholders, configuration changes & CRs, UAT, go live & reporting.• Leading projects and analyzing data to identify opportunities for improvement.• Integration Services Development Management: Realization of business requirements, Utilizing Existing Services and Solutions, planning and aligning involved stakeholders, configuration changes & CRs, UAT, go live & reporting.• Multiple BSS Teams Management including: Middleware Integration MS, Robotics and Automation MS, SMSC MS Team, Bulk Messaging MS Team, VAS Services Team.• Ensure reusability of services, unified services catalog, digital and seamless customer experience through all channels.• E2E project handling (RFP/RFQ preparation, assessment methodology, vendors' proposals business and technical review and evaluation, project plan, implementation, integration, SIT, UAT, follow up and update to all involved stakeholders.• Management and Governance: IT planning, Service management and utilization for business requirements, BAU follow up, configuration changes, CRs, projects and upgrades.• Researches and Analysis, bringing latest technologies and successful business & Tech use cases based on standards and best practices.• Business Process reassessment and optimization. Show less

• Leading and growing teams of senior technology professionals, ideally in customer facing roles.• High level of comfort communicating effectively across internal and external organizations, with both technical and non-technical audiences.• Managing Sales support including meeting with customer, solution design with sales team to ensure providing most competitive solution to target customers.• Participated in RFx responses, tenders, presentations, consultations and commercial… Show more • Leading and growing teams of senior technology professionals, ideally in customer facing roles.• High level of comfort communicating effectively across internal and external organizations, with both technical and non-technical audiences.• Managing Sales support including meeting with customer, solution design with sales team to ensure providing most competitive solution to target customers.• Participated in RFx responses, tenders, presentations, consultations and commercial proposals by providing product information, value argumentation, bill of materials and tender network designs.• Analyze short/medium/long-term customer needs and modify product roadmap accordingly.• Actively listening to customers' requests, confirming full understanding before addressing concerns.• Conducting market research and customer surveys on products.• Developing projects with key account managers, presenting presentations and do customer / partner technical trainings.• Evaluating partners and exploring possible opportunities through collaboration. Show less

• Supporting Sales teams in qualifying prospects and close sales opportunities for Huawei CBS, PRM & CRM solutions • Preparing RFP Response/Presentation from Techno-Functional perspective • Working with other teams to provide technical solution document and presenting to customer • Working with other team on effort/cost estimation for technical proposals • Provide Product Knowledge Support to Sales Team • Providing and Leading Consultancy Practices to different Telecom… Show more • Supporting Sales teams in qualifying prospects and close sales opportunities for Huawei CBS, PRM & CRM solutions • Preparing RFP Response/Presentation from Techno-Functional perspective • Working with other teams to provide technical solution document and presenting to customer • Working with other team on effort/cost estimation for technical proposals • Provide Product Knowledge Support to Sales Team • Providing and Leading Consultancy Practices to different Telecom Operators as part of Huawei Consultancy Services including due diligence and market researches for different CSPs to identify customer experience issues and possible Market opportunities to launch new offers through studying of competitors offers and customer segmentation through set of due diligence workshops and market researches • Engage directly with customer business stakeholders to identify operational pain-points, advise on process/business rules optimization, provide industry best practices for respective process domains and take collected input to produce project deliverables • Communicating directly with customers for functional requirement specifications (FRS) and providing business transformation solutions to utilize product capabilities • Managing consultancy project through its life phases, including identifying stakeholders, scope definition, scheduling, managing resources and sign off project deliverable Projects: • TMForum Omni-Channel Collaboration Experience Project, Omni-channel management framework to enhance Customer Experience across all channels and presented in Nice2016. • Presales activities for many OPCOs BSS transformation projects across the globe including Lebanon MTC Touch, Ooredoo Kuwait, VIVA Kuwait, DU Dubai, MTN Iran, MCCI Iran, Ooredoo Mayanmar …etc. • Business Process Modeling and eTOM Compliance for du Dubai CBS Transformation Project, MCCI Iran CBS Transformation Project and Ooredoo Myanmar Project Show less

- Member in the CCB (Change Control Board) who is responsible of reviewing and approving any changes in rating, roaming and invoicing solutions.- Complying with telecom standards and best practices through applying eTOM’s Telecom Applications framework, i.e. TAM (Telecom Applications Map).- Establish solid working relationships with open communication with customer and business via meetings and interviews.- Collaborate with clients, end users, and developers and ensure functional… Show more - Member in the CCB (Change Control Board) who is responsible of reviewing and approving any changes in rating, roaming and invoicing solutions.- Complying with telecom standards and best practices through applying eTOM’s Telecom Applications framework, i.e. TAM (Telecom Applications Map).- Establish solid working relationships with open communication with customer and business via meetings and interviews.- Collaborate with clients, end users, and developers and ensure functional requirements are thorough using standard tools and modeling techniques, e.g. Use Cases, Sequence Diagrams, Activity Diagrams … etc.- Helping Customers to define different interfaces and integration points with different systems and best integration approach.- Resolve conflict with business units to overcome conflicts in requirements and arrive at common feasible solution.- Conduct requirement and gap analysis, business impact analysis, business cases, and define constraints, risks, user acceptance criteria and SLAs (Service Level Agreements).- Ensure compliance of technical solutions with business processes.- Liaising between Customer Support Team and clients to define problems, workarounds and permanent solutions.- Consultation for different business units to resolve any conflict. Show less

- Member in the CCB (Change Control Board) who is responsible of reviewing and approving any changes in rating, roaming and invoicing solutions.- Complying with telecom standards and best practices through applying eTOM’s Telecom Applications framework, i.e. TAM (Telecom Applications Map).- Establish solid working relationships with open communication with customer and business via meetings and interviews.- Collaborate with clients, end users, and developers and ensure functional… Show more - Member in the CCB (Change Control Board) who is responsible of reviewing and approving any changes in rating, roaming and invoicing solutions.- Complying with telecom standards and best practices through applying eTOM’s Telecom Applications framework, i.e. TAM (Telecom Applications Map).- Establish solid working relationships with open communication with customer and business via meetings and interviews.- Collaborate with clients, end users, and developers and ensure functional requirements are thorough using standard tools and modeling techniques, e.g. Use Cases, Sequence Diagrams, Activity Diagrams … etc.- Helping Customers to define different interfaces and integration points with different systems and best integration approach.- Resolve conflict with business units to overcome conflicts in requirements and arrive at common feasible solution.- Conduct requirement and gap analysis, business impact analysis, business cases, and define constraints, risks, user acceptance criteria and SLAs (Service Level Agreements).- Ensure compliance of technical solutions with business processes.- Liaising between Customer Support Team and clients to define problems, workarounds and permanent solutions.- Consultation for different business units to resolve any conflict. Show less

- Oracle Pro*C.- C Programming.- Oracle Forms and Reports Developer.

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