Heewon Kim Email & Phone Number

Madison, Wisconsin Area

- Consulted with organizations on improving patient engagement, implementing new features, and solving technical issues.- Resolved issues in a clear, courteous and timely manner. Addressed concerns including client and server debugging, network troubleshooting, web application branding, analytics, and future planning.- Led project to help grow patient satisfaction while keeping operational goals and technical capabilities in mind.- Served as lead for gathering process feedback on software upgrades.- Collaborated with the development team to improve software based on feedback gathered from users.- As a Community Connect lead, was responsible for ensuring success at the organization's affiliate sites.

Raleigh-Durham, North Carolina Area

- Assisted in managing incoming data. - Provided analysis on patient care services. - Forecasted future budget based on series of analysis. - Built a reporting tool for everyday use to check patient status and to build reports to fit requirements. - Built an interactive dashboard to manage current and incoming data to manage service activities, and to check for proper invoicing. - Built an interactive dashboard to manage purchase orders for three different products.- Built a system to check incoming patient data for accuracy.

Raleigh-Durham, North Carolina Area

- Assisted in the screening of all new vendors. - Managed and maintained the accuracy, quality, and timeliness of billing according to contractual terms. - Prepared modified invoices and credit memos as requested. - Reconciled backlog reports on a daily basis. - Collaborated with the Accounting Clerk to resolve order and invoicing discrepancies. - Assisted in month end close process, including accruals and analysis as required. - Acted as a backup for Office Manager.

Bachelor Of Science (Bs), Mathematics And Statistics

Activities and Societies: Kamikazi Dance Team, Asian Student Association, Korean American Student Association

Education record

Activities and Societies: Varsity Basketball, Varsity TennisSelected All-Conference for tennis

Education record

Activities and Societies: Varsity Tennis, Math Team, Marching Band, National Band