Hannu Kokkonen Email & Phone Number

Helsinki, Fi

Helsinki, Uusimaa, Finland

OP Financial Group is the largest asset management organization in Finland with over 100 billion euros of assets-under-management and over a million customers. As a Customer Experience Specialist, my role is to provide customer insights to support decision-making in managing our investment fund product portfolio. I work closely with various asset management experts, combining identified customer needs, investment opportunities, and regulatory requirements into the product and service… Show more OP Financial Group is the largest asset management organization in Finland with over 100 billion euros of assets-under-management and over a million customers. As a Customer Experience Specialist, my role is to provide customer insights to support decision-making in managing our investment fund product portfolio. I work closely with various asset management experts, combining identified customer needs, investment opportunities, and regulatory requirements into the product and service portfolio.My main responsibility is to delve into customer needs, taking into account different customer segments. I compile market and competitor analyses and interpret customer trends to provide guidance for product development. I organize customer testing and perform result analysis and validation. I am also responsible for creating a customer offering of wealth management products for different segments and participating in various development projects from my own area of responsibility.In this role I am part of a team responsible for successful asset management, product and service portfolio management in terms of customer value, quality, regulatory compliance, and profitability. I work with product developers, customer teams, legal, design and portfolio management experts. Show less

Helsinki Metropolitan Area

Elisa is the Finland’s largest Telco with 2,8 million customers and an annual revenue of 2+ billion euros. Also a forerunner in the 5G technologies and sustainability. My main focus is generating sales by A/B testing, redesigning landing pages and sales spots as well as analysing qualitative + quantitative data and taking the findings into action. Empathy, logic, sales KPIs and analytics data inform my design decisions. Tasks include user research, mapping user journeys… Show more Elisa is the Finland’s largest Telco with 2,8 million customers and an annual revenue of 2+ billion euros. Also a forerunner in the 5G technologies and sustainability. My main focus is generating sales by A/B testing, redesigning landing pages and sales spots as well as analysing qualitative + quantitative data and taking the findings into action. Empathy, logic, sales KPIs and analytics data inform my design decisions. Tasks include user research, mapping user journeys, facilitating workshops, wireframing, prototyping, creating marketing materials and copywriting. Collaboration with developers and business stakeholders is constant.I’m a proponent of enhancing the overall UX on Elisa’s products and services. That in mind I participate in strategic service design work in the push towards holistic customer journey-based ways of working across the company. Show less

Helsinki Area, Finland

While working at globally one of the largest IT Consulting companies by revenue, I matched solution requirements and end-user needs with technology integrations and handled dependencies between different stakeholders (vendors, client organisation, users). Listening, questioning and understanding needs, goals and ”why” behind challenges were my main tools for gathering insights. After setting up the framework, the technical side of design steps in, e.g. defining UI component features, or… Show more While working at globally one of the largest IT Consulting companies by revenue, I matched solution requirements and end-user needs with technology integrations and handled dependencies between different stakeholders (vendors, client organisation, users). Listening, questioning and understanding needs, goals and ”why” behind challenges were my main tools for gathering insights. After setting up the framework, the technical side of design steps in, e.g. defining UI component features, or setting up service ecosystems and technical infrastructures to deliver user-centric experiences.Coaching internal and external stakeholders about Design Thinking methods and process was part of my work. Bringing that expertise in sales projects ensured the providing of engaging proposals to clients. Show less

Helsinki Area, Finland

At the world’s most awarded service design agency, I worked in project management handling team’s resourcing, sales and also participated in design work. Cooperating daily with other Project Managers, Finance, IT and Team leads gave invaluable experience in handling the business and operative side of a design company. Additionally, I assisted my team in more technical interaction design projects and coached governmental organisations about the value of Human-centric design and… Show more At the world’s most awarded service design agency, I worked in project management handling team’s resourcing, sales and also participated in design work. Cooperating daily with other Project Managers, Finance, IT and Team leads gave invaluable experience in handling the business and operative side of a design company. Additionally, I assisted my team in more technical interaction design projects and coached governmental organisations about the value of Human-centric design and particularly service design. Show less

Helsinki Area, Finland

At an awarded product and service design company, I ensured that good quality usability and user experience were achieved in development projects. As clients operated in varying sectors, following a set design process rigorously guaranteed viable solutions.My tools included user and design research, ideation, prototyping and wireframing, iteration (gathering feedback) and presenting new ideas.Other duties included:- Reporting insights and progress to the project… Show more At an awarded product and service design company, I ensured that good quality usability and user experience were achieved in development projects. As clients operated in varying sectors, following a set design process rigorously guaranteed viable solutions.My tools included user and design research, ideation, prototyping and wireframing, iteration (gathering feedback) and presenting new ideas.Other duties included:- Reporting insights and progress to the project manager.- Having daily stand-ups with my teammates and weekly stand-ups with the rest of the designers and engineers within the company (mostly to share ideas and collaboratively help each other).- Advocating research findings and presenting deliverables to diverse audiences through written reports, slide decks and presentations. Audiences varied from CEOs and Design Directors to developers and engineers.- Branding and frontend projects. Show less

Helsinki Area, Finland

Collaborated with the sales department, clients and media agencies to craft and deliver strong working advertising solutions. Designed flawless campaigns for major international companies, that were worth tens of thousands of euros and surpassed expectations.

Helsinki Area, Finland

Took the responsibility of the implementation of a nationwide mobile ERP system, that was not expected to succeed. In the end every assigned goal was met. Tasks included managing databases, communicating with contractors and debugging.

Helsinki Area, Finland

Independent classification of new advertising locations done both in the field and at the office enhanced the portfolio of the company and granted an edge against the competitors. Provided insights to the R&D department by analysing competitors and ad campaigns.

Helsinki Area, Finland

Worked closely with the sales department to design customer-oriented visual material that helped to close numerous deals. The enthusiastic account managers were lining up for mock-ups. Assisted in a wide range of R&D projects.

Customer service in addition to arranging and taking care of the material.

Master’S Degree, Interaction Design & Electronic Arts

"The Interaction Design and Electronic Arts (IDEA) program is the first of its kind in Australia, created to infuse technological.

Bachelor Of Business Administration (B.B.A.), Advertising And Corporate Communications

The BBA graduates have broad-based knowledge, skills and competences they can apply in various business situations. The core of the BBA.

Education record